Director, Operational Excellence

Deloitte

  • Nairobi
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
Our client is one of the largest companies in the financial services industry in the region and is involved in provision of financial services personalized according to client needs and serving a niche market. The company is continuously innovating the design of financial products and services for today’s constantly changing world. It is seeking to recruit a highly motivated, talented and innovative individual to fill the following position:Director, Operational ExcellenceReporting to the Group Chief Executive Officer, the Director Operational Excellence will be responsible for steering excellence through strategic oversight of IT, digital, marketing, communication, customer experience and business change and transformation functions.Key Responsibilities
  • Develop and oversee the implementation of strategies, policies, and procedures to guide the division activities in line with Company strategy.
  • Provide leadership in the coordination of digital and innovation activities in the organization to ensure achievement of competitive advantage in the market.
  • Oversee the Company brand ensuring that marketing and brand development strategies are well executed to achieve desired outcomes.
  • Lead the organisation in ensuring exemplary customer experience including customer service and continuous improvement in customer satisfaction.
  • Drive change management and transformation initiatives in the organisation to ensure that such initiatives derive value for the organisation in line with the business strategy.
Requirements
  • Be a holder of a Bachelor’s Degree in related field, gained from a recognized institution.
  • Master’s degree in related field will be added advantage.
  • Have knowledge and relevant work experience of not less than fourteen (14) years, with at least seven (7) years served in senior leadership position.
  • S/He must be a strategic thinker, with a big picture mindset and commercial aware and tech savvy.
How to Apply:If you believe you meet the role requirements and can clearly demonstrate your abilities, please submit your application, including certified copies of relevant academic and professional certificates and testimonials, your curriculum vitae, details of your current position, current remuneration, as well as email and telephone contacts of three (3) referees who can speak of your competence, character, and integrity.To be considered, your application must be received not later than 03 May 2024 addressed to the contact provided below. Only shortlisted candidates will be contacted.The Director,Executive Selection Division,Deloitte & Touche LLPDeloitte Place,Waiyaki Way Westlands, Nairobi Kenya

Deloitte