Operations Manager Transforming Lives through Nutrition at Helen Keller International
Helen Keller International
- Kenya
- Permanent
- Full-time
- Administration & Procurement
- Act as central point of contact for country office operations colleagues to guide the efficient and compliant procurement of program commodities and equipment and manage supply chain logistics.
- Coordinate and track processes conducted by country office teams; troubleshoot matters arising; support teams by conducting research and providing information to support compliance with Helen Keller policies and procedures.
- Facilitate import customs clearance and warehousing solutions when required.
- Flag potential problems and bottlenecks to senior staff, as needed.
- Manage procurement of services on behalf of the central program team.
- Coordinate international travel and necessary documentation for the central team.
- Liaise with People & Culture on recruitment processes, staff learning and development activities, and other Human Resources actions, as needed.
- Organize and manage logistics of global Transforming Lives gatherings and events. Liaise with counterparts on other program teams, as needed.
- Continually refine and document coordination processes among implementing country offices, the central team, and relevant global units regarding portfolio administration. Document workflows, develop job aids, and train colleagues, as needed.
- Model collaboration for your matrixed team: effectively consult and inform colleagues to maximize efficiency and knowledge sharing; and integrate guidance and direction from subject matter experts in your team and elsewhere in the global organization to maximize performance.
- Ensure accountability to clients, partners, colleagues and donors by providing ongoing feedback in a context of mutual respect.
- Guide country office colleagues to prepare and manage sub-awards and review for quality and timeliness. Provide training, as needed.
- Coordinate scheduling and track work assignments to support the PMT to prepare and submit high quality donor reports and track donations in a timely manner.
- Maintain award and program management systems. Contribute to the ongoing improvement of those systems. Document workflows, develop job aids, and train colleagues, as needed.
- Establish clear agendas and protocols for donor visits to project sites. Liaise with country offices to coordinate logistics.
- Demonstrated experience and ability to:
- Prepare subawards that comply with donor and organizational requirements.
- Arrange complex travel and meeting logistics.
- Procure goods and services in accordance with donor and organizational requirements.
- Collaborate across departments and program partners to integrate all aspects of operations with the work of program teams to meet program outcomes and fulfill objectives established in awards.
- coordinate and supervise administrative, and operational staff. Experience working with remote teams across multiple project sites a strong plus.
- Continually improve processes and systems to achieve greater efficiency and collaboration.
- Train colleagues on processes and systems and support them with clear documentation and job aids.
- Very good oral and written English language skills sufficient to prepare routine business correspondence and status reports.
- Ability to communicate in French a strong plus.
- Excellent interpersonal skills, including an ability to communicate effectively across cultures.
- Highly computer literate including knowledge of Microsoft office suite or equivalent and advanced Excel skills.
- Well-established and practiced organizational and planning skills.
- Ability and willingness to:
- flex schedule to accommodate availability of colleagues in other time zones;
- travel occasionally to project country offices and/or to program workshops..
- NOTE: All staff must be vaccinated against COVID-19 in order to travel internationally.
- Collaborative, flexible and solution-oriented. An ability to maintain balance when under stress.
- Demonstrable respect for all persons regardless of religion, ethnicity, class or gender, with a high comfort level working in a diverse environment with a demonstrated commitment to high professional ethical standards.
- Personal commitment to Helen Keller's mission and the values embodied by our namesake and co-founder: courage, integrity, rigor, and compassion.
- Master's degree in business administration, financial management, logistics, or a relevant field; plus
- Minimum of 6-8 years of directly relevant experience or equivalent combination or education and experience.
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