Intern at Koko Networks
KOKO Networks
- Kenya
- Training
- Full-time
- Offer support and be a Digital Literacy advocate to walk in customers at the Experience Centre.
- On a needs basis, offer support to commercial / technical partners such as KOA and Turaco.
- Assist in resolving customer and merchant complaints.
- To manage accurate inbound and outbound stocks from the Labs Experience Centre.
- Receive and prepare work orders, monitor jobs in progress and inform superiors about any logistic challenges or updates or merchant / customer concerns.
- Ensure that all relevant procedures, SOPs and routines are followed and adhered to in line with the company policy, procedures and requirements.
- Basic customer support and tech support to merchants / agents in the Test Neighborhood.
- Support troubleshooting in our Tech systems particularly the POS.
- Support price and promo benchmarking in the Test Neighborhoods.
- Any other tasks as required by your supervisor.
- To support emerging research and execution in the test neighborhoods that relates to insurance, savings, payments, Fresh and other projects of interest.
- Bachelor’s degree from an accredited university.
- Strong communication and interpersonal skills
- Excellent written, verbal and presentation skills
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