IT Manager at Fairmont Hotels & Resorts
Fairmont
- Kenya
- Permanent
- Full-time
- Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following:
- Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
- Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
- Is creating business cases for justification of investments and expenditures to support the approval process.
- Is responsible for a regular status report about the hotel’s actual IT situation to the Cluster GM and to the VP IT / Cluster Director of Finance and Business Support.
- Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.
- Ensures that the hotel works with Accor Hardware partners.
- Has a good relationship with Hardware Partners.
- Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
- Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
- Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
- Ensures that only original and properly licensed application programs according to the IT management's policy and requirements are running on the hotel's systems and computers.
- Has a good relationship to the Software suppliers.
- Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.
- Ensures that no user in the hotel has access to programs other than those needed to perform the job.
- He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
- This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.
- Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
- Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
- He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.
- Servers Infrastructure - Physical and Virtual
- Networks - Data, Voice and Wi-Fi
- Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
- Central profile solutions (CP)
- Central reservations systems (CRS)
- Revenue management systems (RMS)
- Various middleware / Interfaces
- Data warehouse, reporting, and Business Intelligence (BI) - Interface Only
- Sales force automation (SFA) – Interface
- Customer relationship management (CRM)
- Point of Sales application
- Back office accounting software application
- Procurement and inventory management application
- IP TV
- Human resources management system
- Accor brand signature systems (Commercial Systems, WIFI everywhere, etc…)
- Smooth running of all computer systems.
- Training of basic functions of user software.
- Regular information to IT management about the new computer trends for the future.
- Regular data safe /backup.
- Budgeting, Planning, and managing the approval process for IT Expenditures
- Compliance with IT Policies and Guidelines
- IT project management
- Minimum 5 years' experience in a similar role, preferably in an international hotel brand.
- Strategic thinker, results-driven, process-oriented, and attentive to details.
- Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
- Change instigator, positive influencer, strong communicator, and team collaborator.
- Strong listening skills and the ability to anticipate business needs.
- Able to build and develop relationships with the business partners, and intermediaries.
- Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
- Fluency in English.
- Adaptable, self-motivating individual with the ability to bring others along on the journey.
- Strong decision-making skills, calm under pressure, and able to prioritize workflows.
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