Retail Experience Associate Job Grounded

• Curate and plan Grounded's presence at markets, pop-ups, activations, and retail events.
• Lead on-the-ground execution-engaging customers, telling the Grounded story, and confidently closing sales.
• Ensure activators and merchandizers follow display SOPs and merchandising scripts to perfection.
• Track performance of each activation, reporting on sales, customer feedback, and learnings.

• Serve as the face of Grounded for events, retail launches, and factory tours-making visitors feel welcome, informed, and excited.
• Maintain consistent visual merchandising standards across all retail touchpoints.
• Collaborate with the Retail Sales Manager to design and execute promotional campaigns and product launches.
• Manage all of Grounded direct retail touch points (kiosks, shop fronts).

• In collaboration with marketing, draft campaigns and focused talking points / or launch materials, and train activation and merchandizing teams on the same.
• Contribute to product/promotion and signage/set up strategies to keep the brand premium and fresh for our target audience.

• Train activators and merchandizers on product knowledge, customer engagement, and merchandising guidelines.
• Lead from the front-demonstrating great sales conversations and setting the tone for excellent service.
• Motivate the team to hit and exceed sales targets.

• Manage inventory for events and activations, including stock movement, replenishment, and returns.
• Consistently meet and exceed sales targets at retail and market events.
• Provide accurate post-event reconciliations of sales and stock.
• Customer Communications & Marketing Messages
• Execute marketing messaging efforts to drive sales traction directly with customers (e.g. dormant customers, other reminders or messaging triggers).
• Contribute to SMS/WhatsApp marketing automations and strategy, use of the CRM.

• 2-4 years of experience in retail, merchandising, or events (FMCG experience strongly preferred).
• Proven track record in sales, with a talent for building rapport quickly.
• Strong knowledge of inventory controls and visual merchandising.
• Experience managing and motivating a team.
• A natural conversationalist-confident, approachable, and persuasive.
• Ability to plan and execute campaigns, launches, and events.
• Willingness to work weekends, public holidays, and evenings and travel to events as needed.

• Customers love you!
• Customers leave events feeling connected to the brand-and with products in hand.
• Merchandising SOPs are consistently followed, keeping displays polished and inviting.
• Activators and merchandizers are motivated, informed, and consistently hitting targets.
• Events and activations are lively, well-executed, and profitable.
• Sales goals are exceeded.

Corporate Staffing