Outlet Manager
Mövenpick Hotels & Resorts
- Nairobi
- Permanent
- Full-time
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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description
- Manage day-to-day operations of the restaurant
- Handle complaints and make effective service recovery
- Ensure standards are being followed in accordance with F&B policies and procedures
- Ensure all employees have full product knowledge
- Regularly inspect food & beverage quality
- Follow established and proper Accounting procedures
- Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
- Conduct roll plays and ensure employees adhere to grooming standard
- Liaise with stewarding on inventory and breakage control
- Maintain daily log book maintaining clear and concise information on the operations.
- Establish guest database with preference records of regular guests
- Schedule employees to maintain Hotel’s service standards within budgeted labour costs
- Assign responsibilities to subordinates and conduct regular performance checks
- Implement weekly cleaning schedules for operating equipment
- Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs
- Minimum 2 years of experience in a busy Outlet in a 5* Hotel
- Diploma in Food & Beverage or related field
- Service focused personality is essential, with an eye for detail
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- A motivator & self-starter
- Well-presented and professionally groomed at all times