Coaching Operations & Client Experience Manager

Kenya
Permanent
Full-time

3 days ago
Apply easily

🔥 Skool Practice Manager & Client Experience LeadRemote | Quarterly International Travel Required
$1,500/month – First 6 months$1,750/month – Months 7–12$2,000/month – After 12 monthsAnnual performance bonus target: 50% of base salaryBuild the backend. Protect the clients. Help scale a global coaching movement.🚀 About This Role (Read This Carefully)This is not an admin job.
This is not a content creator job.
This is not a “just post on social” job.You will run the operational engine behind a global coaching business serving founders and leadership teams across the U.S., Africa, LATAM, and Asia.You must know Skool. Not “I’ve heard of it.” Not “I can learn it.”
You must have actively managed a Skool course for at least 12 months.You will:

Build and organize courses
Manage client experience
Execute outbound campaigns
Keep communication tight
Protect the brand
Travel internationally once per quarter

If you love structure, momentum, and building something that actually matters — keep reading.If you want slow and safe, this is not your seat.🎯 What You’ll Own1️⃣ Skool & Course Operations (Your Core Job)

Build and manage courses inside Skool
Organize modules and curriculum
Upload recordings within 48 hours
Improve onboarding flows
Maintain clean course structure
Track engagement and retention
Keep the backend tight and world-class

If links break or modules are messy, that’s on you.2️⃣ Client Experience & CommunicationOur clients are founders. Busy. Driven. Paying real money.You will:

Manage inbound email + LinkedIn DMs
Respond within 24 hours
Coordinate scheduling + follow-ups
Track renewals and retention
Conduct proactive check-ins
Keep CRM spotless

Clients should feel taken care of, not managed.3️⃣ Outbound & Subscriber GrowthYou must be comfortable executing at volume.

Large distribution email campaigns
LinkedIn outreach sequences
Cold calls to warm prospects
Tracking conversion metrics
Supporting list growth initiatives

We move fast. You can’t be allergic to outreach.4️⃣ Social & Practice Support

Manage Social Media posting calendar
Post content consistently
Respond to comments & DMs
Help support launches

You don’t need to be a creative genius.
You do need to be organized and consistent.5️⃣ Light Creative Support

Trim videos
Upload clips
Create simple Canva graphics
Organize content assets

Basic editing comfort required. This is not your main job.🌎 Travel RequirementYou must be comfortable traveling internationally at least once per quarter to support:

Live events
Cohort workshops
Partner meetings
Content capture

Passport required. Travel fully covered.✅ Required ExperienceBe honest when applying.

Minimum 6 months actively managing a Skool course
2+ years supporting a business coach, consultant, or professional services firm
Experience contributing to a coaching program with 100+ paying members
Experience executing outbound campaigns (email + LinkedIn + calls)
Experience with AI and Automation Workflows (Zapier)
Strong written and spoken English
Organized, systems-driven, proactive

💪 Strongly Preferred

Helped scale a course from early stage to 100+ members
Helped grow an email list to 10,000+
CRM management experience
Familiarity with EOS concepts
Experience supporting cohort launches

You don’t need to have built it alone — but you need to have been in the trenches.📊 KPIs (How You’ll Be Measured)No guessing.Platform

Recordings uploaded within 48 hours
75%+ onboarding completion
60%+ monthly active member rate
< 8% monthly churn

Client Experience

< 24-hour response time
8/10+ satisfaction rating
70%+ renewal rate
Zero missed follow-ups

Outbound

100 outbound touches per day (mixed channels)
2–5 booked calls per week from outbound
Email campaigns sent on time
CRM 100% accurate

Special Note:We move fast.
We don’t babysit.
We don’t do corporate politics.If you like structure, ownership, travel, and building something global — apply.If you want predictable, safe, and working less than 40 hours per week, this isn’t it.RequirementsBe honest when applying.

Minimum 12 months actively managing a Skool course
3+ years supporting a business coach, consultant, or professional services firm
Experience contributing to a coaching program with 100+ paying members
Experience executing outbound campaigns (email + LinkedIn + calls)
Experience with AI and Automation Workflows (Zapier)
Strong written and spoken English
Organized, systems-driven, proactive

💪 Strongly Preferred

Helped scale a course from early stage to 100+ members
Helped grow an email list to 10,000+
CRM management experience
Familiarity with EOS concepts
Experience supporting cohort launches

You don’t need to have built it alone — but you need to have been in the trenches.You must be comfortable traveling internationally at least once per quarter to support:

Live events
Cohort workshops
Partner meetings
Content capture

Passport required. Travel fully covered.BenefitsFull-Time Remote
Paid Quarterly International Travel Required
$1,500/month – First 6 months$1,750/month – Months 7–12$2,000/month – After 12 monthsAnnual performance bonus target: 50% of base salary
Extensive Training Opportunities

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