ISP Technician at Fireside Engineering Group

Fireside Engineering Group

Kenya
Permanent
Full-time

2 months ago

Fireside Group is highly committed to advancing the girl child both career wise and economically. The women empowerment program at Fireside Group ensures that women seeking to venture into the engineering sector get as much access and opportunities as their male counterparts.ISP TechnicianWe are thrilled to announce an opening for the position of ISP Technician at Fireside Group Ltd. All interested candidates are encouraged to apply.Education and Qualification

Minimum Certificate in Fiber optics.
Atleast 1 year on Fiber optics.
Proficiency in fiber handling & maintenance.
Strong problem-solving skills and technical expertise.

Key Responsibilities:

Installing and terminating fiber optic cables and other network equipment.
Resolving Loss of Services and Connections within SLA.
Ensure tickets are updated timely and closed with clears once resolved.
Observing Health & safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers. Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
Fiber link faulting and faults resolutions within the service Level Agreement (SLA).
Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
Any other duty that may be assigned from time to time.

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