Customer Service: IT Expert at Influx

Influx View all jobs

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.Customer Service: IT ExpertWe are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. You'll be the “go-to” for both internal teams and external small business clientsDuties & Responsibilities
  • Technical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat
  • Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents
  • Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues
  • Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.
What We're Looking For
  • Experience: 1-3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus
  • Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce
  • Language: Fully proficient in English for communication and documentation
  • Specialization: Ability to quickly master proprietary software and hardware configuratio
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