Travel Specialist (Spanish Speaking) (Nairobi_TS) at And Beyond

andBeyond View all jobs

  • Nairobi
  • Permanent
  • Full-time
  • 2 days ago
Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents.Travel Specialist (Spanish Speaking) (Nairobi_TS)We are looking for a dynamic, enthusiastic, service driven team player to join the lodge reservations team.KEY OUTPUTS:
  • Maintain constant and consistent communication with colleagues, travel agents, tour operators, guests, and suppliers via telephone and email.
  • Build and nurture strong professional relationships with international travel partners and service providers.
  • Creatively design and plan bespoke FIT leisure itineraries across East Africa for international guests and travel partners.
  • Proactively sell company products and services while ensuring the best possible travel experience for each guest.
  • Respond promptly to enquiries and work towards converting them into confirmed bookings.
  • Manage the full reservations process from initial enquiry and quotation through to final confirmation, invoicing, and preparation of travel documentation.
  • Coordinate bookings with lodges, camps, airlines, guides, and ground handling teams to ensure seamless service delivery.
  • Monitor bookings from enquiry stage through to completion of travel.
  • Prepare accurate quotations, itineraries, invoices, and travel documents.
  • Ensure all guest preferences, special requests, and logistical requirements are captured and communicated effectively.
  • Maintain high levels of attention to detail to ensure exceptional guest satisfaction.
  • Ensure all turnaround times are strictly adhered to in accordance with company Standard Operating Procedures.
  • Deliver prompt, professional, and reliable service at all times.
  • Provide operational support and backup for colleagues when they are away from the office.
  • Participate in weekend and public holiday duty on a rotational basis.
  • Continuously expand destination and product knowledge through training sessions, workshops, and educational opportunities.
  • Stay up to date with new safari products, lodges, experiences, and destination developments within East Africa.
Brand & Values Alignment
  • Uphold and embody the company values, particularly:
  • Care of the People
  • Care of the Land
  • Care of the Wildlife
KEY REQUIREMENTS:
  • Minimum 3-5 years experience in luxury safari reservations or tour consulting.
  • Diploma, higher diploma or degree in Tourism Management or related courses.
  • Strong knowledge of East African safari destinations and logistics. KNowledge of South and Southern Africa is added advantage
  • Excellent written and verbal communication skills in Spanish.
  • Ability to manage multiple bookings simultaneously.
  • Strong attention to detail and organisational skills.
  • Experience working with international travel agents and luxury clientele.
  • Proficiency in reservation systems and Microsoft Office.
  • Passion for travel, wildlife, and guest service excellence.
  • Lateral thinking ability
  • An in-depth knowledge of Tourplan or a similar booking system
  • Working knowledge of WETU or other related
  • Initiative
Personal Attributes
  • Professional and positive attitude
  • Strong relationship-building skills
  • Problem-solving mindset
  • Ability to perform well under pressure
  • Team player with high integrity
SKILLS REQUIRED:Destination & Product Knowledge
  • Strong knowledge of East African safari destinations including Kenya, Tanzania, Rwanda, and Uganda.
  • Understanding of lodges, camps, parks, conservancies, and safari logistics.
  • Ability to match guest preferences with suitable properties and experiences.
Sales & Conversion Skills
  • Strong ability to convert enquiries into confirmed bookings.
  • Ability to upsell relevant experiences while maintaining guest value.
  • Confidence in presenting and selling luxury travel experiences.
Itinerary Design & Creativity
  • Ability to design unique, tailor-made luxury itineraries.
  • Strong sense of travel flow, logistics, and guest experience.
  • Creative thinking to craft memorable safari journeys.
Communication Skills
  • Excellent written and verbal communication.
  • Professional and confident interaction with international travel agents and guests.
  • Ability to communicate clearly with suppliers and operational teams.
Attention to Detail
  • High level of accuracy in quotations, reservations, invoicing, and travel documentation.
  • Ability to manage complex itineraries with multiple services and destinations.
Relationship Management
  • Strong relationship-building skills with agents, suppliers, and internal teams.
  • Ability to maintain long-term professional partnerships.
Time Management & Organisation
  • Ability to manage multiple enquiries and bookings simultaneously.
  • Strong organisational skills and ability to prioritise tasks effectively.
Problem-Solving Ability
  • Ability to resolve travel issues quickly and professionally.
  • Calm decision-making under pressure, especially when handling guest travel disruptions.
Technology & Systems Skills
  • Proficiency in reservation systems and booking platforms.
  • Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
  • Ability to manage digital itineraries and documentation.
Teamwork & Professionalism
  • Collaborative team player.
  • High level of integrity, professionalism, and accountability.
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