Sales Manager- Nairobi at Summit Recruitment and Search

• Manage day-to-day sales calls, follow-ups, and client communication.
• Manage third-party supplier products including training, relationship management, and database updates.
• Negotiate improved payment terms, incentives, and commissions with suppliers and partners.
• Ensure accurate record-keeping and system updates for all suppliers and products.
• Manage supplier agreements including rates, contracts, special offers, and marketing materials.
• Produce newsletters for internal and external partners regarding product updates, changes in terms, commission structures, special offers, closures, and related matters.
• Provide proactive support to the reservations team, including assisting with reservations during peak or staff leave periods
• Actively identify new sales opportunities and strategies to increase performance and revenue.
• Attend trade shows, exhibitions, and property visits to maintain strong product knowledge and industry presence.
• Monitor competitor activities and provide insights to management.
• Support in conversion of bookings by following up on booking trends and providing assistance to the reservations team.
• Manage guest review responses on platforms such as TripAdvisor and Google Reviews.
• Monitor company website and social media content to ensure accuracy and relevance.
• Follow up on in-house guest feedback and communicate key feedback to agents.
• Conduct weekly meetings with the Reservations Manager to review booking trends and conversions.
• Participate in monthly meetings with the Managing Director and external representatives to review sales development.

• Bachelor’s degree in business, marketing, or a related field (MBA may be beneficial but not required).
• In-depth knowledge of Tanzania and East Africa as a tourism destination.
• Strong understanding of rates, contracts, and commission structures.
• Comprehensive knowledge of the travel and tourism industry, including competitors.
• Demonstrated leadership and management experience.
• Proven experience in negotiations and relationship management.
• Strong leadership, team management, and change management skills.
• Excellent negotiation and decision-making skills.
• High level of organization, administrative ability, and attention to detail.
• Strong problem-solving and conflict resolution skills.
• Ability to work effectively under pressure in a competitive environment.
• Creative thinker with strong presentation and communication skills.
• Excellent command of English, both written and spoken.
• Ability to handle sensitive supplier and client relationships professionally.

Myjobmag