Customer Service Representative – Chinese Speaker at Cigna
Cigna
- Kenya
- Permanent
- Full-time
You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / Responsibilities
- Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
- Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
- Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
- May seek assistance with complex customer services issues.
- Must have a diploma or bachelor's degree or equivalent
- Excellent English written and oral communication skills
- Chinese written and oral skill is a must
- Exceptional organizational and time-management focus
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
- 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
- Ability to perform in a high volume, fast paced call center environment
- Proven ability to work independently as well as a productive member of a team
- Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
- Knowledge of medical terminology a plus
- Work in 24 x 7 rotation shifts.
- 5 days a week.
- In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
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