Sensitive Feedback Lead in Kenya

Non-Governmental Organisation (NGO)

Kenya
Permanent
Full-time

2 days ago

-Talk to Loop is a feedback and reporting mechanism driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention and early warning, and the safe reporting of SEA, GBV, fraud, corruption, and misconduct, among other things. To understand what Talk to Loop is, our mission and our way of working, please visit our resource page where you will find all the information you need on our unique approach. To get the details on the job opening and the application process, continue reading.Country: KenyaLocation: Based in Kenya, with periodic travel to Isiolo CountyJob Type: Full-time consultant (3 months), 40 hours per week. Could turn into a longer-term 2 year employment contract based on finding a Kenyan host organization.Salary: USD 3,000 monthly (gross, inclusive of taxes), depending on experienceWorking Times/Zones: Office hours, 8am to 5:00pm (East Africa Time)Travel Required: Occasional travel to SomaliLanguage skills: English, Swahili. Proficiency in Oromo/ Borana and/ or Maxatiri highly valuedStart Date: 1st OctoberEligibility: Open only to Kenyan/ Somali/ Ethiopian nationals who are based in Kenya.Reports to: Talk to Loop LeadRole OverviewLoop is seeking a dynamic and multi-skilled professional to serve as a Sensitive Feedback Lead. The role requires leadership, initiative, and an entrepreneurial spirit to manage sensitive feedback, support moderation and be a key aspect of the set up of Loop in Kenya. This role combines operational oversight, community engagement, and project management to ensure the safe, effective, and timely handling of sensitive and general feedback while strengthening Loop's reach and impact.Key Responsibilities:1. Sensitive Feedback Lead Responsibilities:

Provide technical oversight, coaching, and training to moderators handling sensitive feedback (GBV, child protection, safeguarding, fraud, SEA).
Manage sensitive referrals safely and build partnerships with relevant focal points and protection actors.
Ensure all sensitive feedback is handled promptly, confidentially, and in line with safeguarding protocols.
Monitor trends and service responsiveness, reporting key indicators and making recommendations for improvements.
Represent Loop in inter-agency meetings, protection clusters, and project-related forums.
Develop and contextualize SOPs, guidelines, and protocols for sensitive feedback management in Kenya.

2. Moderator Responsibilities:

Review, tag, and approve/reject feedback submitted on the Loop platform according to community guidelines.
Translate feedback across languages (English, Swahili, and as needed, Omoro/Maxatiri) accurately and culturally appropriately.
Escalate sensitive feedback to the Global Sensitive Feedback Lead and provide support in ongoing case management.
Contribute to improvements in moderation protocols and strategies for inclusive engagement.

3. Project Management Responsibilities:

Plan, coordinate, and oversee program activities within Somali districts, ensuring alignment with organizational goals and timelines.
Facilitate cross-team collaboration and clarify roles and responsibilities using tools such as RACI matrices.
Monitor operational progress, track deliverables, and report on key performance indicators.
Identify operational risks and implement proactive solutions.
Develop and maintain relationships with community leaders, local authorities, and partner organizations to ensure effective program delivery.
Manage budgets, resources, and logistics to ensure smooth project implementation.
Engage stakeholders, document learning, and provide training and presentations on Loop's platform.

4. Leadership & Collaboration:

Lead by example, fostering a culture of accountability, collaboration, and inclusive decision-making.
Provide guidance, mentorship, and support to team members, promoting professional development and well-being.
Encourage innovative approaches to challenges and facilitate continuous improvement in team and project performance.

Required Qualifications & Skills:

Strong initiative, leadership, and entrepreneurial spirit.
Demonstrated experience in sensitive feedback management, community engagement, or related humanitarian/development work.
Excellent organizational, project management, and coordination skills.
Fluent in English and Swahili; proficiency in Oromo/Borana and/or Maxatiri preferred.
Excellent written and verbal communication skills, with attention to cultural sensitivities.
Strong interpersonal skills and ability to work collaboratively with diverse stakeholders.
Strong networks and connections with humanitarian, development, peace building and civic space across Kenya. Networks in innovation, technology and philanthropy an added advantage.

Desirable Attributes:

Ability to balance multiple responsibilities as a sensitive lead, moderator, and project manager.
Proactive problem-solving skills and adaptability in a dynamic operational context.
Commitment to upholding Loop's values, ethical standards, and survivor-centered approaches.

Why choose Talk to Loop?At Loop, we are all about feedback. We have high ambitions and are continually striving to get there, learning from all involved as we go. We are built on strong principles of decentralised, Open and Transparent systems. We are exploring how to bring the changes we want to help create in the wider world into our charity. If you want to be part of a globally dispersed team, thrive on change and learning, and believe in your core that we can do more if we listen and learn from others, then we would love to hear from you.The way we work doesn't suit everyone. But if you're an enthusiastic person who's passionate about our mission and keen for more freedom and autonomy, then we could be a perfect match. We love to see applications from people with transferable skills who are looking for opportunities to contribute and grow and make a real difference.Our Commitment to Inclusion and SafeguardingLoop is committed to creating an inclusive and safe working environment. As part of our safeguarding policy, all candidates will be required to undergo comprehensive background checks. Roles are dependent on donor funding, and employment will be subject to the continuation of such funding. We highly encourage applications from diverse backgrounds, as such unique experiences and perspectives are invaluable to our mission of shifting power and promoting local agency.Loop is dedicated to ensuring that our team reflects the communities we serve and supports a culture of equity, inclusion, and respect.Our Commitment to Collaboration and Well-beingAt Loop, each team member is entrusted with significant responsibility and is empowered to collaborate with others to achieve the strategic goals of their role, thus contributing to Loop's overall mission. We believe in fostering a culture of trust, accountability, and mutual respect, where everyone’s contributions are valued and recognised. We strive to provide an enabling work environment so you can feel safe, supported and empowered in your work. An outstanding work ethic and a commitment to self-care are prerequisites for success at Loop, as we understand that supporting our team members’ well-being is essential for achieving our goals.Talk to Loop’s ability to help those in need relies on our staff’s professional and ethical conduct. During recruitment, we will ask if you have ever been accused, investigated, or disciplined for misconduct. We understand that allegations can be false, investigations may find no wrongdoing, and some issues may be minor. However, please be transparent about any such matters. Pre-employment checks will be required for the role. Loop is a member of the Misconduct Disclosure Scheme and will request references from former employers.How to applyApplication Process:

To apply send your application (CV and Cover Letter ONLY as one document) to

with the subject: Kenya Sensitive Feedback Lead. Do not share copies of transcripts, recommendation letters or academic certificates at this stage. * Pre-employment checks will include references and background verification.

The deadline for receiving applications is 12th September 2025. Applications will be reviewed on a rolling basis, so candidates are encouraged to apply promptly.
Only shortlisted candidates will be contacted for interviews.
If you do not hear from us by the end of 29th September 2025, please consider your application unsuccessful.

Any evidence of using AI Tools in the application process will lead to automatic disqualification.Applications will be reviewed on a rolling basis, so apply as soon as possible.

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