Reservations Supervisor Job Marriott

  • Kenya
  • Permanent
  • Full-time
  • 6 hours ago
  • Process all reservation requests, changes, and cancellations received by phone or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies.
  • Accommodate and document special requests.
  • Answer questions about property facilities, services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Respond to any challenges found for accommodating rooming requests.
  • Set-up proper billing accounts according to accounting policies.
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Education:
  • Related Work Experience: Diploma/Degree in Hospitality Management or related Course
  • Supervisory Experience: Minimum of 3 years of experience (2 years in 5-star hotel)
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