Tracking Technical Administrator at Securex

Kenya
Permanent
Full-time

6 days ago

HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four yearsTracking Technical AdministratorMain Responsibilities

Schedule routine maintenance and troubleshooting of tracking systems and hardware
Monitor real-time tracking systems for accurate data capture and alert management.
Investigate irregularities in tracking data, report incidents, and provide timely solutions.
Respond to client queries related to tracking system performance or usage.
Train clients or end-users on how to use tracking platforms effectively.
Maintain accurate logs of installations, service activities, and client configurations.
Prepare reports on tracking performance, system usage, and fleet behavior.
Ensure compliance with industry and company standards during installations.
Collaborate with other departments such as customer service and operations to support field activities

Key Competencies and Qualifications

Bachelor Degree in Administration or Technical Management or any equivalent qualification.
3 Years' of relevant experience.
Strong analytical skills and keenness to details.
Possess a solid customer service attitude.
Excellent communication skills both verbal and written.
Ability to work in a fast-paced environment.
Ability to work and effectively communicate with senior-level business partners.

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