Specialist, Client Management at Standard Bank Group

Standard Bank Groupa

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g…Specialist, Client ManagementJob DescriptionProviding Global Markets product expertise, facilitation, coordination and enablement to CIB International and its Global Multinational Clients operating in and across Africa, in support of Global Markets Services and products provided by the network of Africa Region and South Africa Global Markets teams.The success of the role will be measured by client acquisition / on-boarding, transactions closed, transaction volume and value growth, client revenue generated, growth of the business as well as operational optimization and alignment of Global Markets services with the services and products delivered by other CIB International delivered across Africa and International.Whilst the role will be performed virtually from the country in which the individual is located it will require periodic travel to London, Europe and other African Regions as well as South Africa to build relationships with clients and internal stakeholders located there.Outputs and Key Responsibilities:Client:
  • To develop substantive and deep relationships with key treasury decision makers of Global Multinational Corporates (GMNC) in order to assist them with managing treasury operations in the financial markets in SSA focusing on our presence country overlaps with the GMNCs.
  • To tailor products and solutions to targeted client segments and sectors, to acquire new GM clients and originate new business with existing clients to grow share of wallet. To provide client thought leadership to drive overall GM client relationship management outcomes, market share and competitiveness.
  • Positioned as a credible advisor who engages, leads and helps in resolving problems, overcoming obstacles and ensure that the in country GM teams delivers to the clients' different needs and expectations across all of the centres where they do business with the bank. The aim is also to standardize.
  • Identifies trends and patterns that impact client business requirements.
Product:
  • To assist GM teams in the centers serving GMNC subsidiaries development of products and solutions.
  • Structuring multi product solutions, integrating the GM value proposition as part of the overarching flow and transactional products requirements of the clients.
Solutioning:
  • To leverage client/market insights and trends to provide input into optimal solutioning design outcomes.
  • Solutions (originates) new business opportunities where the client need is aligned to their current business model and co-ordinates solutioning tactics in an environment that is relatively stable in liquidity and regulations.
Risk and Conduct:
  • To manage adherence to the Client Standard Bank Group risk and regulatory framework, to ensure the transparency of dealings, respect client rights, ensure fair pricing, good execution and after sales client experience.
  • Ensure compliance within relevant risk and regulatory frameworks and develop tactics concerned with new solutions and existing products which may be across multiple jurisdictions.
Data:
  • To ensure the integrity and compliant management of GM client data to be able to provide insights and reliable reporting of key client metrics.
  • Applies client and market data, analytics and reporting to better inform client origination and retention.
Technology:
  • To be aware of technology evolutions, client digital appetites and requirements and partnering to be able to scale products and solutions to meet client needs.
  • Drives technology enablement value proposition to create client centric technology evolutions to maintain the Portfolio ahead of competitors.
Qualifications
  • Type of Qualification: First Degree
  • Field of Study: Business Commerce
  • Type of Qualification: First Degree
  • Field of Study: Finance and Accounting
Experience Required
  • Good Network Skills: The ability to build, develop, and nurture a network across the organization is crucial. This competency allows the individual to operate through others and influence them effectively, which is essential for the role’s success.
  • Deep Domain Expertise: Extensive experience in global markets, particularly in foreign exchange, commodities, interest rates, and derivatives, is necessary. This expertise ensures credibility and the ability to provide valuable solutions and insights to clients and colleagues.
  • Client Engagement Skills: Developing high-quality engagements with clients is vital for maintaining credibility and influencing key decision-makers. Strong client skills help in building trust and ensuring that the organization’s services meet the clients’ expectations.
Macro GenericGlobal Markets Client Experience
  • 10-15 years Strong knowledge of relevant asset classes, products and services, client sectors, market trends and competitor awareness in the region, in addition to a thorough understanding of the risk and regulatory environment.Strong knowledge and experience of digital transformation and CRM platforms and capabilities with working insights within the technology environment, with domain expertise from a channel and platform perspective.
  • 10-15 years Strong understanding of products and channel capabilities within Financial Services, acquired through experience in a client facing role such as in Operations, Services or Client Experience.Experience in dealing with various stakeholders and managing their expectations. Client services orientation with the ability to understand client needs, resolve client queries and manage difficult and demanding clients is strongly preferred.
Additional InformationBehavioural Competencies:
  • Challenging Ideas
  • Developing Expertise
  • Embracing Change
  • Following Procedures
  • Generating Ideas
  • Interpreting Data
  • Inviting Feedback
  • Making Decisions
  • Producing Output
  • Showing Composure
  • Team Working
  • Upholding Standards
Technical Competencies:
  • Client Retention
  • Developing Marketing Insights
  • Digital Advocacy
  • Local Market Knowledge
  • Product and Services Knowledge
  • Product Knowledge (Business Banking)
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