Island Room Manager Job Amentum
- Kenya
- Permanent
- Full-time
- Manage the daily operations of the Island Room, including food service, beverage operations, recreation, and entertainment activities, ensuring exceptional customer service and seamless execution.
- Develop and oversee operational processes and standards to maintain efficiency and high-quality service in accordance with contractual and performance requirements.
- Supervise and lead staff responsible for food, beverage, and entertainment operations, providing direct oversight, training, and mentoring to ensure high-performance outcomes.
- Coordinate the planning and execution of recreational events and activities to engage and cater to the needs and interests of patrons.
- Ensure the Island Room maintains a welcoming, organized, and safe environment that meets guest expectations and adheres to established quality standards.
- Ensure compliance with health, safety, and environmental guidelines for food and beverage service operations, including sanitation and hygiene requirements.
- Monitor food and beverage costs and manage budgets to ensure alignment with financial goals.
- Develop and maintain an efficient scheduling system to ensure flawless daily operations and staff coverage.
- Coordinate with vendors for the timely ordering of food, beverages, and other supplies to ensure operational needs are met.
- Liaise with government representatives and other stakeholders to address concerns, accommodate special events, and meet operational objectives.
- Analyze customer feedback and develop action plans to improve services and operations.
- Ensure proper handling of emergencies or contingencies with the ability to be on-site within one hour of emergency notification.
- Maintain accurate documentation, records, and reports related to operations, staffing, customer experience, and inventory management.
- A four-year degree from an accredited college or university with a major in business administration, food and beverage management, hospitality, or a related field.
- OR a minimum of three years of general business management experience demonstrating knowledge of the goals, principles, methods, and techniques of recreation, food and beverage, and entertainment operations, equivalent to education qualifications.
- In addition to the above, at least five (5) years of specialized experience as a middle manager in a similar civilian commercial business capacity is required.
- In-depth knowledge and proven experience in managing food service, beverage, entertainment, and recreation operations with clear understanding of the interests and motivations of individuals and groups.
- Strong leadership and managerial skills, with experience supervising staff and effectively delegating job responsibilities.
- Proven ability to oversee operational budgets, control expenses, and achieve financial performance targets.
- Excellent customer service and communication skills, ensuring exceptional guest experiences.
- Ability to organize recreational programs and coordinate special events to meet the needs of the installation's personnel and community.
- Knowledge of safety and health standards applicable to food service and general hospitality operations.
- Working knowledge of point-of-sale systems, financial reports, and inventory control software.
- Strong organizational and multitasking skills with the ability to work under pressure and meet deadlines.
- Must be in possession of a valid passport and be able to travel internationally.
- Passport should be valid for a minimum of one (1) year or more at the time of hiring.
- Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
- Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
- Valid country driver's license and passport.
- Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
- Certification in food safety, recreational management, or hospitality services.
- Previous military or government facility dining and entertainment venue management experience.
- Knowledge of U.S. Navy or military contract performance standards specific to quality and compliance.
- Creative problem-solving skills, with demonstrated experience in planning and executing recreational and entertainment programs.
- Experience with NAVFAC (Naval Facilities Engineering Command) systems and regulations.
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