Relationship Supervisor – SME at Equity Bank Kenya

• Participate in the development of the annual and quarterly financial plans and budgets for the Branch.
• Management of borrowing and non-borrowing customers in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
• Regularly review strategic initiatives of the branch/segments with a view to take appropriate action.
• Direct the overall effort of the segments in growing business in optimum proportions to achieve set targets.
• Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development and product development.
• Spearhead/ conduct regular business visits both to clients of the Bank, prospects, and branch/affiliates of the Bank.
• Maintain a sustainable, profitable, and high-quality balance sheet.
• Cost management -enforce cost optimization of the resources.
• Continuously review customer value propositions for various customer segments

• Collaborate and coordinate the development and the implementation of the sales initiatives with other branch business stakeholders.
• Continuously conduct and advise market intelligence to identify new markets' customer trends, branch government directives and changes in the policy.
• Act as the Banks’s brand ambassador.
• Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
• Coordinate Branch marketing initiatives
• Originate, build and sustain strategic business partnerships.
• Position Equity Bank Kenya as a preferred Bank.
• Ensure full adherence to the Bank's customer service chatter.
• Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.

• Ensuring the quality of the loan book in the various segments within the branch is within expected standards.
• Participates in Branch Credit Committee as per policy.
• Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
• Put in place an effective Business Continuity plan for various segments.
• Ensure audit and risk rating for the Branch improves and is within set thresholds as per the key performance indicators communicated sometimes.
• Communicate and articulate the Bank's risk and control the environment to the unit staff and ensure good appreciation of the same.

• Harness existing and create new competencies to achieve competitive advantage.
• Maintain the appropriate number and caliber human resources to deliver exceptional service, achieve targets and maximize the business’ efficiency and effectiveness.
• Manage succession at segments levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
• Mentor and coach staff build their capacity to perform the roles assigned to them.
• Provide career guidance and avail of learning opportunities and assignments to enhance engagement and career progression.
• Maintain high morale and motivated staff in the branch.
• Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
• Adhere to HR policies in the management of employees.

• Optimize the use of the Bank's Management Information System for performance management.
• Ensure optimum segmentation of the Bank's client database and targeted marketing on the various business segment.
• Timely submission of reports to key stakeholders to aid in decision making.

• Bachelor's degree in business administration, finance, or a related field.
• Overall mean grade of C+ in KCSE
• At least 3 years' work experience in SME segment or similar role.
• Knowledge of organizational effectiveness and operations management.
• Experience in budgeting and forecasting.
• Leadership skills.
• Ability to develop, implement, and review policies and procedures.
• Ability to oversee budgeting, reporting, planning, and auditing.
• Understanding of necessary legal and regulatory documents.
• Ability to address problems and opportunities for the company.
• Excellent communication skills.
• Outstanding organizational skills.

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