CUSTOMER SERVICE COORDINATOR

Q-Sourcing Servtec

  • Nairobi
  • Permanent
  • Full-time
  • 8 days ago
Job Description :JOB TITLE: CUSTOMER SERVICE COORDINATORAbout This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, KenyaJob Summary:The role will be responsible for providing support in the FFL Imports /exports function effectively and efficiently in compliance with client and customer requirements.DUTIES & RESPONSIBILITIES:· Compliance with local authorities’ requirement for imports/exports, including but not limited to:ü Processing of permits and IDFsü Co-ordinate shipping & logistics activities per client requirementsü Prepare Certificates such certificates of Origin, (EAC /COMESA)ü Prepare and dispatch files for customs clearanceü Generate other government agencies clearance documents· Implement exports / imports SOPs· Maintain exports/ imports records.· Receive and record exports / imports customer orders· Raise pro-forma invoices for customer orders· Communicate with customers to obtain shipment approval as soon as possible· Prepare export / imports documentation as per customer requirements· Prepare export documentation to comply with terms of applicable letters of credit· Capture orders in SAP and ensure pack and shelf-life requirements per market· Support on induction process for new employees· Engage with inspection authorities to ensure timely inspection· Book approved consignments for transit· Send pre/post alerts· Track shipments to destination· Maintain outbound shipments PODs· Update clients as necessary.· Participate in the implementation of departmental and site EMS objectives.KNOWLEDGE, SKILLS, AND EXPERIENCE:
  • Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents
  • Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
  • Excellent Communication skills
  • Decision–making, problem-solving, creativity
  • Analytical skills, attention to detail
  • Ability to interact at a high level with clients, senior management, and authorities
  • Ability to work in a team environment
· Ability to work independently with minimal supervisionInterested and qualified applicants should submit their applications through the link below.Note:Only shortlisted applicants will be contacted.Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.Requirements
  • Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents
  • Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
  • Excellent Communication skills
  • Decision–making, problem-solving, creativity
  • Analytical skills, attention to detail
  • Ability to interact at a high level with clients, senior management, and authorities
  • Ability to work in a team environment
· Ability to work independently with minimal supervision

Q-Sourcing Servtec