Group Chief Operations Officer

• Develop and implement operational strategies aligned with company goals.
• Collaborate with the executive team to drive innovation, business growth, profitability, and competitiveness.
• Lead strategies for market growth, customer acquisition, and market expansion.
• Oversee day-to-day operations including financial administration, risk management, compliance, and client services.
• Ensure efficient, cost-effective processes that streamline workflows and improve performance.
• Manage operational project plans, budgets, ROI, resources, milestones, reporting, and continuous improvement.
• Lead initiatives to enhance customer support services and foster a customer-centric culture.
• Build strong client relationships, ensure satisfaction and retention, and resolve issues promptly.
• Develop and track KPIs across all markets and departments, providing performance reports and insights to leadership.
• Implement and monitor risk management strategies and ensure regulatory compliance.
• Oversee financial planning, budgeting, forecasting, and corrective actions to meet targets.
• Lead and mentor high-performing teams across markets, fostering collaboration, accountability, and continuous improvement.
• Build and manage strategic relationships with partners, vendors, suppliers, and stakeholders.
• Review and manage supplier contracts to maximize value.

• Bachelor’s degree in Business, Finance, or related field; MBA preferred.
• Leadership or people-management training is an advantage.
• Relevant professional qualifications and membership in applicable professional bodies.
• Proven COO or senior management experience, ideally in the betting/i-gaming industry.
• Strong understanding of operations, financials, risk, marketing, and regulatory compliance within Africa.
• Demonstrated ability to design and execute strategic initiatives through teams.
• Strong technical literacy, innovative thinking, and fast problem-solving skills.
• Strong analytical, leadership, communication, and interpersonal abilities.
• Ability to excel in a fast-paced, dynamic environment.
• General interest in sports betting.

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