Lead Waiter (Office & VIP Service)
Tatu City View all jobs
- Kiambu County
- Permanent
- Full-time
- Provide professional food and beverage service within the office environment.
- Ensure timely and courteous service to management and all VIP guests visiting the office.
- Prepare and serve tea, coffee, meals, and refreshments during meetings.
- Set up meeting rooms with the necessary refreshments and ensure proper table presentation.
- Maintain cleanliness, organization, and hygiene standards in pantry and service areas.
- Coordinate with kitchen or catering teams to ensure timely preparation and delivery of meals.
- Ensure that VIP service is handled with discretion, professionalism, and attention to detail.
- Supervise and guide other wait staff when necessary to maintain high service standards.
- Monitor pantry supplies and ensure adequate stock of beverages, snacks, and serving materials.
- Ensure proper handling and maintenance of service equipment and utensils.
- Assist with hospitality arrangements during corporate functions and special events.
- Uphold confidentiality and professionalism when serving senior management and VIP guests.
- 2–5 years as a waiter/waitress in a busy restaurant, hotel, or catering environment.
- Proven track record of delivering high-quality customer service.
- Prior experience training or mentoring junior staff
- Coordinating service teams during peak hours.
- Understanding of menu planning, food pairing, and beverage service.
- Certificate or diploma in hospitality management, food & beverage service, or hotel operations.
- Training in customer service, food safety, or beverage knowledge.