Job Description :JOB TITLE: TECHNICAL SUPERVISORAbout This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Technical Supervisor to work in Nairobi, KenyaJob SummaryOur client in the security Industry is seeking to recruit a Technical Supervisor responsible for overseeing the installation, servicing, and maintenance of electronic security systems such as CCTV, access control, and alarm systems.DUTIES & RESPONSIBILITIES:· Ensure security systems (e.g., CCTV, alarms, access control) are installed to agreed specifications and standards, delivering trouble-free, client-approved outcomes.· Oversee proactive and reactive maintenance services, ensuring all activities are carried out as per the agreed schedules and service level agreements (SLAs).· Enforce adherence to company and industry standards during installation, servicing, and maintenance of security systems· Monitor installations for up to 3 months post-completion through regular checks and supervisor feedback, and provide detailed status reports to management.· Promote and uphold a high- quality, service-oriented image of the company through professional conduct and customer interactions.· Identify inefficiencies or gaps in service delivery or product performance and support the development and implementation of improvement solutions.· Champion continuous improvement initiatives for systems, processes, and services—both within the company and in collaboration with clients.· Create and maintain a positive, supportive work environment that fosters teamwork, collaboration, and skill development during assigned shifts· Provide constructive feedback to team members and management, and recommend training, motivation, and knowledge-sharing strategies to enhance team performance.· Manage technical escalations promptly, ensuring clear communication with both management and clients on issues and resolution status.· Respond to and resolve system or application-related problems during peak operational times, minimizing downtime and client impact.KNOWLEDGE, SKILLS, AND EXPERIENCE:· Bachelor’s Degree in Electrical/Electronic Engineering, ICT, or a related technical field.· Working knowledge of multiple security functions and security-driven technology solutions.· A minimum of five years’ experience in the electronics field.· Working knowledge of general maintenance processes and methods.· Working knowledge of tools, common appliances and devices.· Enthusiastic and committed approach with a track- record of building strong, trusted base relationships with colleagues and stakeholders at all levels.· A sound working knowledge of security best practices and legislation affecting the security role.· Strong management and leadership skills together with excellent communication skills.· A very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.Interested and qualified applicants should submit their applications through the link below.Note:Only shortlisted applicants will be contacted.Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.RequirementsBachelor’s Degree in Electrical/Electronic Engineering, ICT, or a related technical field.· Working knowledge of multiple security functions and security-driven technology solutions.· A minimum of five years’ experience in the electronics field.· Working knowledge of general maintenance processes and methods.· Working knowledge of tools, common appliances and devices.· Enthusiastic and committed approach with a track- record of building strong, trusted base relationships with colleagues and stakeholders at all levels.· A sound working knowledge of security best practices and legislation affecting the security role.· Strong management and leadership skills together with excellent communication skills.· A very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.
