Onsite Network Security Support Engineer- 12 MONTH FIXED TERM CONTRACT

NTT Corporation

Nairobi
Contract
Full-time

1 month ago

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Want to be a part of our team? Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.Provide L1 and L2 onsite support for Network Security Infrastructure. The Onsite Engineer will be permanently stationed at the client site for the duration of the contractWorking at NTTKey Roles and Responsibilities:

Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.

Collects relevant technical information.

Attempt to resolve network and security related problem by following the guidance provided.

Filter non-technical problems from technical problems with the help of Dimension Data

Resolve known problems through product documentation or other local resources.

Report unknown or technical problems on ticketing system at customer portal

Resolve network related problems.

Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.

Resolving configuration problems.

Resolution of software problems (OEM back-to-back required for escalation)

Determination of product specification defects

Generating workarounds for hardware and software bugs where applicable

Knowledge, Skills and Attributes:

Strong understanding of Network Security and related Technologies

Ability to think through problems and visualize solutions.

Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,

Knowledge of application and network and Security infrastructure protocols

Ability to create accurate network diagrams and documentation for design and planning network communication systems.

Good analytical and problem-solving and Communication skills

Academic Qualifications and Certifications:Bachelor’s degree in information technology or related field of studyProfessional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)Required Experience:

Demonstrated experience working in a networking environment.

Experience in supporting critical network and security infrastructure which includes, Checkpoint and Cisco Firewall Routers and Switches.

Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

NOTE: This is a Fixed Term Contract for a period of 12 months#dimensiondatacareersSkills Summary Networking Solutions, Network Maintenance, Network Monitoring, Network Security, Network TroubleshootingWhat will make you a good fit for the role?Workplace type: On-site WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryJoin our growing global team and accelerate your career with us. Apply today.A career at NTT means:Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation

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