Head of Digital Transformation & Delivery Excellence at World Vision Kenya

World Vision International

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.Head of Digital Transformation & Delivery ExcellenceJOB PURPOSE:The Head of Digital Transformation & Delivery Excellence will lead and embed Agile practices, oversee organizational change management, and drive performance improvements across key Centres of Excellence (CoEs) including Project Management, Business/Systems Analysis, Quality Assurance and Integration & Automation as well as the digital financial and supply chain services and products.KEY RESPONSIBILITIES:Agile Practice Leadership
  • Lead the adoption and scaling of Agile practices across the Digital organization.
  • Serve as a transformation leader, building agile mindsets and capabilities at all levels.
  • Coach leadership teams and squads to continuously improve delivery performance and customer-centricity.
Change Management
  • Design and implement an GTD wide change management strategy.
  • Ensure that change is effectively led, communicated, and embedded throughout the organization.
  • Support various GTD units in change readiness, stakeholder engagement, and resistance management.
Centres of Excellence (CoE) Evolution
  • Strengthen the Project Management Office (PMO), Business Analysis, and Quality Assurance CoEs.
  • Define and implement frameworks, best practices, and KPIs to measure performance and maturity.
  • Drive continuous improvement and innovation in delivery methods and outcomes.
Integration Strategy
  • Develop and implement a comprehensive digital integration strategy that aligns systems, platforms, and data across the enterprise.
  • Collaborate with technology and business leaders to ensure seamless service delivery and enhanced customer experience.
  • Oversee integration architecture planning, governance, and execution.
Financial Services Support
  • Partner with product, risk, and technology teams to accelerate the delivery of digital financial services and solutions.
  • Ensure transformation initiatives align with regulatory requirements and customer needs.
  • Champion customer-centric design and delivery of financial products.
KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:Required Professional Experience
  • Bachelor's or Master's degree in Business, Technology, or related field.
  • 15+ years in digital transformation, agile delivery, or enterprise program management.
  • Proven experience in leading agile transformations and change initiatives at scale.
  • Strong knowledge of financial services, digital platforms, and integration technologies.
  • Experience managing and maturing Centres of Excellence.
Key Skills & Competencies
  • Agile methodologies (SAFe, Scrum, Kanban, etc.)
  • Change Management (e.g., PROSCI, ADKAR)
  • Strategic thinking and execution leadership
  • Excellent stakeholder engagement and communication skills
  • Ability to influence and lead cross-functional teams
  • Strong understanding of digital ecosystems and product delivery
Preferred Certifications
  • Agile certifications (e.g., SAFe Program Consultant, Certified Scrum Professional)
  • Change Management certification (e.g., PROSCI)
  • PMP or PRINCE2
  • ITIL or equivalent service management knowledge
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