Job SummaryWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.The goal is to make guests and visitors feel comfortable and valued while on our premises.ResponsibilitiesKeep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guestsAnswer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.RequirementsProven experience as front desk representative, agent or relevant positionFamiliarity with office machines (e.g. fax, printer etc.)Knowledge of office management and basic bookkeepingProficient in English (oral and written)Excellent knowledge of MS Office (especially Excel and Word)Strong communication and people skillsGood organizational and multi-tasking abilitiesProblem-solving skillsCustomer service orientationHigh School diploma; additional qualifications will be a plus
