Customer Success Representative at Fanisi HR Solutions

Fanisi

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
Fanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital through developing employee related policies and practices, staff training and…Customer Success Representative
  • Our client, Stawi Experiences Limited is seeking to hire a Customer Success Representative who will be the glue between clients and the delivery team. He/She will manage communication, track follow-ups, handle documentation and support proposals and sales efforts. You will ensure client expectations are met, communication is clear and nothing slips through the cracks.
Key Responsibilities:
  • Schedule and manage client meetings
  • Take minutes and track follow-up actions across teams
  • Draft and send proposals and quotations
  • Manage email correspondence and communication logs
  • Ensure timely follow-up and delivery of documentation
  • Support the Event Manager and Creative Lead on proposals
  • Maintain client relationship tracking and support sales conversion
Required Specifications:
  • 3 years in client service, sales support or account management in an agency or event company is mandatory
  • Strong skills in written and verbal communication, calendar management and document handling
  • Proficiency in Microsoft Office/Google Workspace and ability to work across teams
  • A friendly, reliable, and detail-oriented professional who takes initiative and follows through
  • Ability to manage multiple tasks
  • Strong organizational skills with the ability to manage multiple client accounts and deadlines simultaneously
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