Assistant Manager - Scheme Loan Administration at I&M Bank

• Ensuring timely and accurate processing of monthly loan repayment schedules and funds application.
• Performing real-time reconciliation of repayment schedules to identify dropped or under-booked loans, and engaging Scheme Loan Administration Officers for corrective action.
• Preparing timely reports on dropped loans, establishing root causes, and escalating for recovery in collaboration with the Early Recoveries team.
• Monitoring and following up on payments due from scheme companies, maintaining a monthly tracker of receipts and applications, and ensuring prompt reconciliation.
• Escalating first-installment defaults to the Manager for timely intervention to caution early arrears.
• Executing rollovers, restructures, and re-ages for qualifying check-off loans to prevent regression.
• Overseeing Workplace Banking General Ledger (WPB GL) reconciliations to ensure accuracy and completeness.
• Facilitating refunds, correction of misrouted funds, and other payments to maintain a nil balance in General Ledger suspense accounts.
• Reconciling schedules for salary processing for the Government of Kenya.
• Following up payments from existing customers who migrate to employers without a Memorandum of Understanding (MoU) to ensure continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions and other queries relating to Scheme Loan administration.
• Working closely with Workplace Banking Relationship Managers and Scheme Loan Administration Officers to ensure strong portfolio performance, with close monitoring of portfolio at risk (PAR) and non-performing assets (NPA).
• Assisting in verifying invoices, booking templates, refunds, and reconciliations submitted by Scheme Loan Administration Officers.
• Monitoring disbursement reports to identify loans not progressed for invoicing, ensuring timely resolution of risks arising from delayed clearance letters.
• Identifying and escalating risks associated with the allocated portfolio, recommending mitigation actions to the Manager for further action.
• Conducting routine checks of loan applications to detect anomalies and ensuring compliance.
• Holding bi-weekly portfolio health review meetings with Relationship Managers and Scheme Loan Officers to highlight risks and recommending interventions.
• Report potential and actual money laundering risks, including suspicious transactions, in line with AML policies and procedures.
• Taking primary responsibility for identifying, managing, and minimizing inherent and potential risks.
• Demonstrating commitment to the Bank’s Pamoja culture by fostering teamwork, supporting colleagues, and contributing to branch and Bank goals.

• Bachelor’s degree from a recognized institution.
• Minimum of 3 years’ experience in the Banking Industry, with solid exposure to product knowledge, portfolio management, scheme loan administration, and risk management.
• Strong understanding of the Banking Act and the regulatory framework governing the financial services industry.
• Demonstrated ability to apply financial knowledge and analytical skills to drive business goals.
• Proven capability in identifying, assessing, and mitigating potential and inherent risks.
• Proficiency in banking systems and office management tools, with advanced Excel expertise and hands-on experience handling large datasets.
• Commercial awareness with the ability to spot and capitalize on business opportunities.
• Strong relationship-building skills, with the ability to establish and maintain effective professional networks.
• High level of resilience, passion, and drive to deliver results in dynamic and challenging environments.
• Excellent interpersonal skills with the ability to engage stakeholders at all levels.
• Strong problem-solving and decision-making skills.
• Keen attention to detail with strong analytical capabilities.
• Exceptional oral and written communication skills.

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