Diagnostics Service Manager (DSM)

Ruiru, Kiambu County Kiambu
Permanent
Full-time

16 days ago

Job Description :Job Title: Diagnostics Service Manager (DSM)Location: Ruiru, KenyaReports To: Chief Executive Officer (CEO)Employment Type: Full-TimeJob PurposeThe Diagnostics Service Manager will provide strategic leadership and operational oversight of all diagnostic services, including laboratory, imaging, and specialized units. The role is responsible for ensuring accurate, timely, and high-quality diagnostics while driving service utilization, enhancing patient experience, supporting revenue growth, and maintaining compliance with regulatory and international accreditation standards (e.g., ISO 15189, ISO 15224).Key Responsibilities1. Service Utilization & Revenue Growth

Drive utilization of diagnostic services through referral pathways, clinician engagement, and service packages

Support revenue growth through increased service uptake and repeat patient engagement

2. Quality & Compliance Management

Ensure adherence to diagnostic quality standards and regulatory requirements

Maintain compliance with ISO 15189, ISO 15224, and internal quality management systems

Lead continuous quality improvement initiatives and audit processes

3. Operational Efficiency & Turnaround Time

Optimize workflows to improve turnaround times for laboratory and imaging results

Implement automation and digital tools to enhance efficiency and reporting

4. Patient Experience & Service Delivery

Enhance patient experience through improved communication, coordination, and service delivery

Drive patient satisfaction and service excellence within diagnostic units

5. Equipment & Resource Management

Ensure optimal utilization and maintenance of diagnostic equipment

Oversee preventive maintenance and scheduling systems

6. Partnerships & Referral Networks

Develop and maintain referral relationships with clinicians and corporate partners

Drive diagnostic service uptake through strategic engagement initiatives

7. Data Management & Reporting

Monitor key performance indicators including utilization, turnaround time, quality, and revenue

Leverage dashboards and reporting tools for data-driven decision-making

Strategic Focus Areas

Diagnostic service growth and revenue optimization

Turnaround time and operational efficiency improvement

Quality assurance and accreditation readiness

Patient experience enhancement

Data-driven performance monitoring

Equipment optimization and uptime

RequirementsQualifications & Experience

Bachelor’s Degree in Medical Laboratory Sciences, Radiology, Biomedical Sciences, or related field

Master’s Degree in Healthcare Management, Business Administration, or related field

Registered with the relevant professional board with a valid practicing license

7–10 years’ experience in diagnostic services management or clinical laboratory leadership

Strong expertise in healthcare quality management, diagnostic operations, and performance monitoring

Experience in service growth, operational leadership, and data-driven decision-making

Familiarity with digital health systems, AI-enabled diagnostics, and workflow optimization is an added advantage

Key Competencies

Strategic leadership and decision-making

Strong analytical and problem-solving skills

Operational excellence and process optimization

Stakeholder engagement and communication

Quality and compliance orientation

CDL

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