Fosa and Credit Operations Team Lead at CDL Human Resource

CDL

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.Fosa and Credit Operations Team LeadThe FOSA and Credit Operations Team Lead is responsible for providing strategic leadership and technical support in credit management, growing a quality loan book while ensuring timely recovery of amounts due, and minimizing loss exposure. This role ensures the seamless operation of FOSA services, credit portfolio management, debt collection, and exceptional member service. Additionally, the Team Lead is responsible for product development and review to ensure the SACCO offers responsive products that meet the dynamic needs of its members, aligned with the strategic plan.Roles and responsibilities:Strategic Leadership and Department Supervision:
  • Provide strategic leadership and direction for the FOSA and Credit departments in line with the SACCO's overall strategy.
  • Supervise and lead the FOSA and Credit teams to meet financial goals and enhance operational efficiency.
  • Drive the execution of the department's strategic initiatives to grow the SACCO's loan book, while ensuring minimal risk exposure.
  • Ensure the alignment of credit and FOSA activities with SACCO's strategic objectives and targets.
Credit Management and Loan Book Growth:
  • Management of retirees and high net worth accounts
  • Provide technical support in credit management, ensuring the effective implementation of credit policies, procedures, and risk controls.
  • Grow a quality loan book by implementing strategies to increase loan uptake while minimizing non-performing loans (NPLs).
  • Monitor loan portfolio performance, identify risks, and implement corrective measures to ensure a healthy credit portfolio.
  • Lead efforts in timely recovery of amounts due, ensuring debt collection processes are efficient and compliant with credit policies.
  • Provide regular reports and analysis on loan book performance, credit risks, and recovery strategies to senior management.
Product Development and Review:
  • Lead the development and review of SACCO products to ensure they are responsive to the changing needs of members.
  • Analyze market trends and members need to propose new products or modify existing ones, ensuring competitiveness and relevance.
  • Collaborate with the marketing and business development teams to promote new and existing products to maximize member uptake.
  • Ensure the products offered align with the SACCO's goals of financial inclusion, member satisfaction, and loan portfolio growth.
Customer Service Management:
  • Develop and implement member service standards to ensure a high level of customer satisfaction in FOSA and Credit operations.
  • Supervise front-office operations, including teller services, ensuring the accurate and timely handling of transactions such as savings, deposits, and withdrawals.
  • Resolve escalated member complaints related to loans, savings, and other services promptly and professionally.
  • Continuously assess and improve service delivery processes to enhance member satisfaction and engagement.
Risk and Compliance Management:
  • Ensure adherence to legal, regulatory, and SACCO-specific policies in all credit and FOSA operations.
  • Oversee the credit risk management process, including loan assessment, approval, and monitoring to minimize credit losses.
  • Ensure compliance with statutory requirements, such as CRB reporting and Central Bank regulations.
  • Lead audits of the FOSA and Credit operations and ensure implementation of recommendations to enhance operational efficiency and compliance.
  • Providing monthly reports to Management and Credit Committee on the recovery status of each non-¬performing loans, with clear recommendations on the way forward or closure.
  • Liaising with the Finance team to ensure appropriate adjustments are made to the provisions for bad & doubtful debts per the required guidelines in order to comply with IFRS requirements.
  • Preparation of monthly insurance premium schedule for submission to the insurance company;
Strategic Initiatives and Reporting:
  • Drive the implementation of strategic initiatives outlined in the SACCO's strategic plan, ensuring timely execution and delivery of results.
  • Provide regular updates and reports to senior management on the performance of FOSA and Credit operations, including strategic initiatives, loan book growth, credit risks, and recovery efforts.
  • Ensure timely and accurate preparation of departmental performance reports and financial statements.
Staff Development and Performance Management:
  • Lead and develop the FOSA and Credit teams, providing ongoing training, coaching, and performance evaluations.
  • Set goals and key performance indicators (KPIs) for team members to ensure optimal performance and accountability.
  • Foster a high-performance culture within the department, encouraging teamwork, innovation, and commitment to excellence.
Debit/Credit Control:
  • Develop a risk management framework for the credit function and review status monthly
  • Monitor the loan portfolio to ensure all loans are recovered as scheduled follow up on loans whose repayments are not received and ensure a quality loan book.
  • Communicate with the loan defaulters and their guarantors to ensure defaulted loans are fully recovered as per the default management policy.
  • Providing monthly reports to Management and Credit Committee on the recovery status of each non-¬performing loans, with clear recommendations on the way forward or closure.
  • Liaising with the Finance team to ensure appropriate adjustments are made to the provisions for bad & doubtful debts per the required guidelines in order to comply with IFRS requirements.
  • Preparation of monthly insurance premium schedule for submission to the insurance company;
Marketing and Business Development:
  • Proactively drive in uptake of loans and mobilizing savings, working with Business development team to develop product promotions and campaigns
  • Use data from the credit function to up-sell and cross sell products to existing customers
Key Skills and Competencies
  • Leadership and Strategic Thinking
  • Credit Risk Management and Debt Recovery
  • Product Development and Innovation
  • Customer-Centric Focus
  • Compliance and Risk Management
  • Financial Analysis and Reporting
  • Excellent Communication and Problem Solving
  • High Integrity and Professionalism
RequirementsAcademic Qualifications & Experience
  • Bachelor's degree in Business Management (Finance $ Banking)
  • CPA (K) or Professional credit qualifications
  • Credit Management training
  • At least 8 years of experience in SACCO, with a focus on FOSA, credit management, customer service, debt collection, and product development.
  • 2+ years in a supervisory or leadership role.
  • Strong leadership and team management skills, with a proven ability to provide strategic direction.
  • Expertise in credit risk management, loan book growth, and debt collection processes.
  • Demonstrated ability in product development and market analysis.
  • Excellent customer service and relationship management skills.
  • Strong analytical and problem-solving skills.
  • Sound knowledge of SACCO regulations, financial services, and compliance requirements.
  • Ability to manage and work with financial software systems.
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