IT Support Manager at West Indian Ocean Cable Company (WIOCC)

• Manage the system and server infrastructure of the company including testing & troubleshooting
• Develop, obtain approval and report on the IT budget
• IT security and audit compliance management including ISO27001 including anti-fraud and cyber security threat reduction and penetration tests, legal and Government compliance
• Internal and external audit management
• Develop, maintain and update IT plans, procedures and processes
• Manage the IT team within the support team including the IT Helpdesk and Cyber-Security
• Manage software releases and administration of users
• Manage Group IT Helpdesk and Office Communications Network including PBX and ACD systems
• Adhere to and lead compliance with all company policies and procedures
• Assist other departments and lead and report on projects as requested by the Programme Manager
• Projects and reporting as directed by Director IT / VP OATS

• computer science / engineering or equivalent from a recognized university
• Cloud Technical certifications in Microsoft 365, Mimecast or Others
• Professional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.

• Requires minimum of 5 year's technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essential
• NetSuite administrator / developer (desirable)
• Software development skills (Javascript, Java, Powershell)
• System architecture and analysis, design and modeling skills (BPMN)
• Database management qualifications and skills (Oracle, MS SQL, MySql)
• Cloud infrastructure platforms (Microsoft Azure, AWS)
• System administration (Linux, Windows)
• Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security Threats
• Technical experience of operations/business support systems and CRM and ERPs
• Data protection compliance and information security management system ISO 27001, NIST, CSF
• Desirable, finance / accounting qualification

• Team leader and manager, motivator, client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible, personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Excellent English written and verbal communication skills, passion for technology and innovation
• Ability to work under pressure, multi-task and think creatively, mentor, coach and train others
• Efficient time management, fast learner in a fast-paced dynamic environment

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