Field Technician – Telecom at Tatu City Limited
Tatu City
- Kenya
- Permanent
- Full-time
- Construction of new infrastructure and upgrading the existing to accommodate technological advances in the telecommunications industry.
- Troubleshooting fiber optic networks to identify problems and provide solutions.
- Handling physical installation within stipulated service level agreements. SLA stipulated for all installations is 2 working days immediately after the technical team receives the request.
- Troubleshooting and resolution of all support escalations assigned within the agreed-upon timelines. The SLA for all support is 1 hour or less after escalation has been made to the technical team.
- Maintenance and handling of faults as per the SLA. ETA, Identifying Faults, and sharing ETR are estimated to be 2 hours, depending on the fault.
- Carrying out routine health checks and patrols on the network.
- Marketing and branding at point of sale.
- Adhere to Health, Safety, Environment, and Quality Management System requirements and communicate any potential risks identified.
- Document troubleshooting steps, workarounds, and resolution details
- Assist in training other technicians on proper fiber optic installation and maintenance techniques.
- Perform splicing of both single and multimode fiber optic cables using fusion and mechanical splicing techniques.
- Handle CPEs and ensure they are well packaged with all accessories intact in cases of recovery
- Maintain integrity, including management of customer premises, company Image, and phone etiquette.
- Share feedback on issues about the network and customer experience, which will, in general, ensure service delivery.
- Fulfill any additional responsibilities delegated by the leadership team and management.
- Bachelor's degree/Diploma in computer science / electrical engineering/ telecommunications, or a related field.
- KPLC Work at Height Certificate is a MUST.
- A minimum of 4 years' experience as a Field Fiber technician.
- Proficient in using fiber tools and fiber optic test equipment including fusion splicer, power meter, and OTDR;
- Must possess a valid driver's license and ability to ride motorbikes.
- Knowledge of basic networking concepts, including LAN and WAN technologies such as Ethernet, TCP/IP, and Routing and Switching;
- Certification: Certified Fiber Optics Technician, CCNA, ITIL and FTTH Design.
- Team player and solution-oriented (Proactive)
- Compliance on Time and agreed SLAs as defined by the company policies.
Jobs in Kenya