Call Centre Operator - Hospital at CDL Human Resource

CDL

  • Nairobi
  • Permanent
  • Full-time
  • 1 day ago
We are looking for a passionate and customer-focused Call Centre Operator to join our team. This role plays a vital part in delivering exceptional patient experiences by handling inbound and outbound calls, managing clinic bookings, and providing timely, accurate information about our services.Key Responsibilities
  • Handle incoming and outgoing calls with professionalism and empathy
  • Book, reschedule, and manage referrals to specialist clinics
  • Educate clients on hospital services and promote our paediatric care offerings
  • Ensure customer queries and concerns are resolved promptly
  • Collaborate with internal teams to ensure smooth communication and emergency
  • readiness
  • Maintain up-to-date call records and follow standard operating procedures
  • Support patient safety, health promotion, and quality improvement initiatives
Requirements
  • Diploma in Public Relations or a related field
  • Minimum 1 year experience in a customer service or healthcare setting
  • Excellent communication, listening, and problem-solving skills
  • Patience, adaptability, and a commitment to professionalism
  • Knowledge of pediatric healthcare services is an added advantage
Method of ApplicationInterested and qualified? Go to to applyBuild your CV for free.

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