Technical Operator- II at Digital Divide Data

Digital Divide Data View all jobs

  • Kenya
  • Permanent
  • Full-time
  • 1 month ago
DDD delivers high-quality, competitively priced business process outsourcing (BPO) solutions to clients worldwide. At the same time, DDD's innovative social model enables talent from underserved populations to access professional opportunities and earn lasting higher income, including youth from low-income families in developing countries, as well as m…Technical Operator- IIRole Overview
  • The Operator Level 2 is a senior technical operator responsible for advanced 2D and 3D LiDAR segmentation, quality governance, and operational oversight. This role combines deep technical capability with analytical rigor and end-to-end program accountability.
ResponsibilitiesTechnical & Quality Oversight
  • Conduct advanced-level 2D/3D annotation and segmentation tasks
  • Perform structured quality audits
  • Identify systemic annotation errors and implement corrective actions
Operational Ownership
  • Take end-to-end accountability for program health
  • Allocate work effectively across operators
  • Ensure achievement of defined team targets: Productivity, Quality, SLA, Efficiency, Utilization
  • Ensure strict adherence to process and quality frameworks
Governance & Stakeholder Engagement
  • Manage reporting, training, and policy adherence (where no separate POCs exist)
  • Interface professionally with global stakeholders
  • Manage multiple operational streams concurrently
Experience Requirements
  • Minimum 24 months of LiDAR labeling experience
  • Demonstrated advanced expertise in 2D and 3D LiDAR annotation and segmentation
  • Technical & Analytical Competencies
Advanced LiDAR & Segmentation Expertise
  • Advanced capability in complex 3D point cloud segmentation
  • Multi-class object classification
  • Handling occlusions and edge-case annotation scenarios
  • Precise cuboid alignment and spatial calibration
Tools & Systems
  • Proficient in MS Office or Google Suite
  • Working knowledge of JIRA or ticketing systems
Advanced Excel / Google Sheets capability, including:
  • Pivot tables
  • VLOOKUP
  • Data extraction and manipulation
  • Analytical & Root Cause Capability
  • Data-driven performance analysis
Application of:
  • Root Cause Analysis (RCA)
  • Understanding of operational metrics:
  • Shrinkage
  • Utilization
  • Productivity
  • SLA adherence
  • Application of detailed ontology and taxonomy standards
  • Reviewing and correcting segmentation inconsistencies
  • Identifying systemic annotation error patterns
QualificationsEducation RequirementsDiploma or higher qualification in a relevant field such as:
  • Computer Science
  • Information Technology
  • Engineering (Computer, Electrical, Geospatial, Robotics, or related)
  • Data Science or Analytics
  • Geospatial or Remote Sensing disciplines
  • Or equivalent technical discipline
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