Digital Operation Manager at KEDA Kenya Ceramics Company Limited

KEDA Kenya Ceramics Company Limited

  • Keda, Adjara Kenya
  • Permanent
  • Full-time
  • 2 months ago
Keda Ceramics International Limited is a manufacturing company of ceramics tiles and sanitary ware located in Miwani, Kisumu County and sitting on 150 acres with its headquarters in Guangzhou, China.Digital Operation ManagerResponsibilities
  • Oversee App user loyalty program operations, including gift loading/unloading, exchange orders, gift management, and gift redemption follow-up.
  • Guide customers in using our digital systems and APP, resolving any issues they encounter, particularly with the VOSA system.
  • Propose and implement optimization plans to improve digital system processes and outcomes.
  • Design and deliver training programs for team members, customers, and partners to enhance their skills and knowledge.
  • Plan, organize, and ensure successful event execution such as workshops, training sessions, and partner meetings.
Qualifications
  • Graduate from a TOP 5 university in Kenya, majoring in Digital Marketing, Business Administration / Management, Information Technology / Computer Science, Digital Marketing / E-Commerce Communications or related fields.
Required Skills
  • Minimum of 5 years of experience in digital system operations, team leadership, and event management.
  • Proficient in guiding customers on APP usage and resolving technical issues.
  • Advanced skills in Excel, including data analysis and template creation.
  • Exceptional organizational abilities to manage multiple tasks, projects, and events efficiently.
  • Strong team leadership and supervisory skills, with the ability to motivate and guide teams to success.
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