Area Head of Customer Success at Maersk Line
Maersk Line View all jobs
- Nairobi
- Permanent
- Full-time
- Ensure standard process and system adoption for CSPs.
- Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS.
- Drive adherence to sales minimum standards for CSPs.
- Leverage insights tools and drive performance actions in a streamlined Region/Area model with close collaboration with Regional Pipeline and Performance Lead to support the Area Sales Manager as a strategic partner.
- Influence and drive performance enhancing actions via SLT.
- Drive scalability of local Integrated Solutions across customers through the Customer Solutions Partner.
- Align Area execution with regional sales strategy and tools.
- Drive the sales coverage process, supporting the Area Sales Manager ensuring that we administrate and run the plan timely and to a high standard.
- Leveraging insights from Regional Sales Operations to drive prioritization and actions within SLT.
- Support with pilots, system rollouts, and gembas.
- Maintain local data hygiene to meet regional and global standards.
- Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
- Between 7 – 10 years’ experience in end-to-end supply chain management and execution
- Proven experience leading a team in high volume logistics operations
- Proficiency using data analytics tools
- CRM proficiency (Salesforce highly preferable)
- Stakeholder management (internally and externally)
- Ability to demonstrate delivery with high accuracy
- Ability to work under pressure in a fast-paced environment
- Attention to detail
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