Customer & Job Controller

Advance Auto Products

Nairobi
Permanent
Full-time

15 days ago

Job SummaryWe are a premium Vehicle Service Centre focused on delivering structured, high-quality service.About the RoleWe are hiring a Customer & Job Controller to manage customer communication, job tracking, and administrative accuracy across the workshop.- This is not a receptionist role.- This is a responsibility-driven role ensuring nothing is missed or delayed.Preferred Background (Not Mandatory)Experience in the automotive industry is not required.We welcome candidates from structured environments such as:Corporate administration / office coordinationLogistics / dispatch / coordination rolesMedical or clinic front desk environmentsProfessional services (legal, audit, consulting firms)Not Suitable ForCandidates looking for a basic front desk/reception roleIndividuals who require constant supervisionThose who prefer unstructured or relaxed work environmentsEducationDiploma or Degree in Business Administration, Office Administration, Logistics, or a related fieldEquivalent practical experience in a structured work environment will be consideredOnly apply if you are:Detail-orientedStructured in your work

Comfortable with accountability and responsibility

ResponsibilitiesKey Responsibilities

Handle calls, WhatsApp, and walk-in customers professionally.

Open and manage job cards.

Ensure all vehicles are properly documented (photos, mileage, concerns)

Track job progress and follow up internally.

Prepare and send quotations and invoices.

Record expenses daily with proper documentation.

Follow up on parts and update job status.

What We Expect

Strong communication (clear, confident, not scripted)

High attention to detail

Organized and structured approach to work

Comfortable using systems and learning quickly

Ability to take ownership and follow through

What Success Looks LikeNo missing job informationAccurate invoicingTimely customer updates

No untracked or delayed jobs

Fuzu

Apply Now