General Trade Operations Associate
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- Kiambu
- Permanent
- Full-time
- Process customer orders received via email, WhatsApp, Solutech, or other approved channels.
- Capture and validate orders in SAP ensuring correct quantities, pricing, and discounts.
- Verify and confirm GT orders before approval to ensure data accuracy.
- Reprint and release delivery notes and invoices where required.
- Address inquiries and resolve order-related issues
- Support selling initiatives and upsell products
- Communicate ongoing offers and promotions
- Proactively follow up on pending or long-standing customer orders.
- Provide order status updates
- Prioritize urgent or high-value orders
- Coordinate with logistics to ensure timely dispatch and delivery.
- Track orders to ensure completeness and minimize delays or short supplies.
- Verify and sign invoices (excluding specific accounts such as Suntory where applicable).
- Review and validate all market return credit notes before approval.
- Ensure proper documentation and audit compliance for all transactions.
- Identify and escalate dispatch challenges (e.g., stock unavailability, short expiry, delays).
- Coordinate with relevant stakeholders to resolve order fulfillment gaps.
- Support resolution of customer complaints related to deliveries and invoicing.
- Confirm tonnage planning and truck allocation
- Resolve offloading challenges at customer premises
- Ensure smooth last-mile delivery execution.
- Maintain accurate records of orders, invoices, and delivery notes.
- Participate in urgent operational meetings and provide updates.
- Support onboarding/induction of new employees within the function where required.
- Bachelor’s degree or Diploma in Business, Sales, or Supply Chain
- 2–4 years’ experience in general trade sales operations or order management
- Experience working with SAP or similar ERP systems
- FMCG experience is highly preferred