Operations Manager – Onsite at TakaTaka Solutions

• Serve as the primary point of contact for all onsite clients.
• Lead regular client meetings and proactive service reviews.
• Ensure strong client satisfaction and retention.
• Guarantee strict adherence to contractual requirements and Service Level Agreements (SLAs).
• Maintain and grow onsite-based sales relationships where applicable.

• Manage daily onsite sorting and collection operations across all locations.
• Coordinate closely with logistics and other internal departments to ensure seamless service delivery.
• Maintain professional housekeeping and operational standards across all sites.
• Identify and resolve operational gaps promptly to avoid service disruptions.
• Develop and implement systems to monitor site conditions, quality standards, and staff productivity.

• Provide leadership and supervision to all onsite teams and reporting lines.
• Lead workforce planning and scheduling to ensure optimal site coverage.
• Oversee recruitment, onboarding, evaluations, and performance management.
• Conduct training, coaching, and staff capacity development initiatives.
• Enforce discipline and implement controls to prevent theft, pilferage, or misuse of materials.

• Ensure strict adherence to PPE usage and safety protocols.
• Conduct routine site audits and safety inspections.
• Identify compliance gaps and implement corrective measures.
• Ensure alignment with internal safety policies and legal HSE requirements.

• Ensure accurate and timely data collection on waste volumes, staff attendance, and site performance.
• Deliver monthly internal and client reports with zero errors.
• Establish control systems for data verification, reconciliation, and variance analysis.
• Drive data-driven decision-making and sustainability reporting.

• Provide hands-on leadership with a strong “get things done” mentality.
• Coordinate with central management, logistics, and sales teams.
• Foster structured, open, and honest communication across teams.
• Drive accountability and performance culture across all onsite operations.

• Develop, manage, and monitor the annual Onsite Operations budget.
• Track departmental spending and enforce cost-control measures.
• Identify revenue-increasing initiatives and efficiency improvements.
• Report on budget versus actual performance and recommend corrective actions.

• Degree in Business Studies, Public Relations, Social Studies, Environmental Studies, or any related field.

• Minimum of Five (5) years' experience in customer service management.
• At least Three (3) years in a leadership role.
• Proven experience managing large teams across multiple locations.
• Strong background in client management, SLAs, and contract compliance.
• Proficiency in CRM systems, reporting tools, and MS Office Suite.
• Demonstrated experience in resource management and cost control.

• The ideal candidate should demonstrate strong understanding of:
• Data analysis and operational reporting.
• Relationship building and client retention strategies.
• Sustainability reporting frameworks.

• Strong leadership and interpersonal skills.
• Advanced Excel and data analysis capability.
• Sales acumen and commercial awareness.
• Courage, assertiveness, and high accountability.
• Structured and transparent communication style.
• Hands-on operational mindset.

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