Account Executive (Referral Partnerships)

My 1Health

Nairobi
Permanent
Full-time

1 month ago

Who We AreMy 1Health is a full-service platform at the forefront of transforming the way patients access specialised healthcare services globally. We are not just redefining healthcare; we are revolutionising the very experience of it. With a mission to connect patients globally with world-class specialised healthcare, we are creating a global community dedicated to ensuring everyone has access to the best care possible.Our JourneyIn 2018, we embarked on a mission that resonates with our hearts – to bridge the gap in healthcare, connecting patients globally with world-class hospitals. By 2019, our vision took flight, forming remarkable partnerships with leading healthcare institutions in the UAE, Thailand, India, Turkey, UK, Singapore, and Malaysia. As a result, our dedication to providing exceptional medical facilitation services has earned us the trust of thousands of patients worldwide.Today, we are not just connecting patients; we are weaving a global tapestry of care, bringing hope and healing to those who need it most. Join us as we continue this incredible voyage, making a profound impact on healthcare, one patient at a time. Be part of something bigger than yourself – be part of My 1Health.(For more about us, visit our website at and follow our journey on )As we prepare for an exciting phase of rapid expansion, we are on the lookout for dedicated and self-motivated professionals who are passionate about making a transformative impact in access to specialised healthcare. Our team is the driving force behind our mission, facilitating seamless access to specialised healthcare in various medical hubs worldwide. We are looking for individuals who share our passion and commitment to join us on this journey.About the RoleLocation: Nairobi, KenyaWe are seeking a proactive and dedicated Account Executive to join our Referral Partnerships team. In this role, you will be entrusted with a portfolio of referral partners, with the responsibility to nurture these relationships, support their success, and encourage their growth in referring more patients to our network. The ideal candidate will excel in relationship management, possess a strong understanding of partner needs, and be committed to creating mutually beneficial outcomes that align with our mission to provide exceptional healthcare access. With the ambitious goal of expanding our network to over 10,000 partners globally, including a strong emphasis on building our presence across Africa, this position is key to driving our program's success and impact in markets worldwide.Key Responsibilities

Portfolio Management: Take ownership of managing and nurturing relationships with a designated portfolio of referral partners. Ensure their needs are met and that they are fully engaged with our program.
Partner Success: Implement strategies to support referral partners in achieving success within our network. Provide them with the necessary tools, resources, and support to maximize their referral potential.
Growth Development: Work closely with partners to identify opportunities for growth. Encourage increased referral activities through targeted initiatives and incentives.
Performance Monitoring: Track and analyze partner performance to identify trends, areas for improvement, and success stories. Use data-driven insights to guide strategic support and intervention.
Feedback Loop: Serve as a primary point of contact for referral partners. Gather feedback on their experiences and needs, facilitating continuous program improvement.
Cross-functional Collaboration: Collaborate with marketing, business development, and other relevant teams to align efforts and enhance the overall effectiveness of the referral partnership program.
Training and Onboarding: Assist in the onboarding of new referral partners, ensuring they understand the program's benefits, processes, and how to succeed.

RequirementsMust Have

Bachelor’s degree in Business Administration, Marketing, or related field.
Proven experience in account management, sales, or a customer success role, preferably within the healthcare sector or partnership-based business models.
Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships.
Strong analytical skills, with the ability to interpret performance data and make informed decisions.
Experience in managing and growing business relationships.
Proficient in CRM software and Microsoft Office Suite.
Highly organized, with the ability to manage multiple accounts and priorities effectively.
A self-starter with a high level of initiative and the ability to work independently.

Nice to Have

Previous experience in the healthcare sector or working with referral programs is a plus.
Fluency in a second language.

What We Offer

The opportunity to be part of a leading company transforming specialised healthcare access worldwide.
A dynamic and inclusive work environment that fosters growth and professional development.
Competitive starting salary with a bonus structure.

Parental Leave

Applications will be reviewed on a rolling basis. Starting date is as soon as possible.My1Health is an equal-opportunity employer committed to creating an inclusive environment for all employees. We look forward to receiving your application and considering you for this critical role in our organisation.My 1Health strives to simplify finding the right medical specialists, services, and treatments across Africa and globally.

My 1Health

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