Underwriting Analyst at Liberty Life
Liberty Life Kenya
- Kenya
- Permanent
- Full-time
- Assess the proposed risk within set standards to accurately determine the risk the business is taking
- Policy generation and motor certificate issuance
- Preparation of policy documents
- Policy endorsements
- Policy reconciliation
- Policy renewal
- Policy debiting
- Policy cancellations
- Issuance of cover notes
- Issuance of quotations
- Keep detailed and accurate records of policies underwritten and decisions made
- Maintain high standards of customer service by responding to client's enquiries (walk-in clients, telephone and emails) and efficiently address their issues
- Assist clients in identifying our products (policies) that suit their needs in line with insurance principles.
- Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information to the client
- Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection
- Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required
- Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.
- Record customer complaints with customer complaints champion in the department and offer solutions where necessary.
- 2 years' experience in the insurance or financial services industry
- Understanding of insurance operations and concepts
- Knowledge of insurance products
- Knowledge of underwriting processes and procedures
- Technical competence in underwriting insurance risks
- Knowledge of insurance regulatory requirements
- Delivering results and meeting customer expectations
- Following instructions and procedures
- Coping with pressures and setbacks
- Relating and networking
- Analysing
- Working with people
- Applying expertise and technology
- Learning and researching
- Presenting and communicating information
- Adhering to principles and values
- Achieving personal work goals and objectives
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