Associate Field Manager -Migori, Kenya
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- Migori
- Permanent
- Full-time
- Execute the field work plan on a rolling basis and propose necessary adjustments to ensure operational efficiency.
- Conduct weekly debrief sessions with field teams to identify risks, pain points, and opportunities for improvement.
- Coordinate daily field activities and guide team movement across targeted communities.
- Track enrollment progress weekly and escalate challenges to the Field Manager in a timely manner.
- Provide support for piloting and implementing new projects or processes as needed.
- Participate in consultative meetings with other AFMs, the Field Manager, Program Manager, and Program Director to discuss field progress and brainstorm solutions to key challenges.
- Continuously ensure team wellbeing through effective scheduling, promoting a culture of empathy, and recognizing team successes.
- Provide weekly one-on-one and group check-ins to promote open communication and alignment on Field Officer responsibilities.
- Address performance issues and participate in performance evaluations when needed, including initiating performance improvement plans where applicable.
- Support team professional development through weekly mentoring, coaching, and internal professional development training sessions.
- Conduct quarterly performance reviews and support team members in setting and reviewing performance goals.
- Onboard new team members and reinforce GiveDirectly's culture and values through periodic refresher sessions.
- Use sound judgment to resolve disciplinary issues as they arise.
- Organize monthly team-building exercises to promote cohesion and value alignment.
- Implement and oversee a structured leave management plan to support work-life balance on a rolling basis.
- Conduct weekly desktop checks on Field Officer deliverables and prepare quality reports.
- Run weekly spot checks on all stages of enrollment and provide timely feedback to both Field Officers and the Field Manager.
- Shadow Field Officers weekly using the Field Shadowing tool, and offer in-depth coaching to improve survey administration.
- Analyze data weekly to extract insights and generate detailed reports that inform team discussions and decisions.
- Facilitate targeted training sessions as needed based on quality assessment outcomes.
- Submit timely survey permission and troubleshooting tickets according to Field Tech service-level agreements and guidelines.
- Collect at least two household surveys weekly to identify areas for improvement in the field process.
- Pilot quality management tools and provide feedback on their functionality and effectiveness.
- Participate in brainstorming sessions to refine targeting criteria, especially clauses contributing to high exclusion rates.
- Coordinate with the Field Manager when additional data is required outside of primary workflows, such as PPI and JMMI data or baseline indicators.
- Monitor progress continuously, identifying and resolving issues to ensure data collection goals are met.
- Submit weekly stock count certificates and ensure recipient phones are delivered to the office in line with enrollment targets.
- Ensure enrollment flyers are requested and updated monthly in coordination with the admin department.
- Provide support in issuing protective equipment and replacing worn-out field gear, including troubleshooting issues with field devices.
- Submit accurate field timesheets and transport expenditure reconciliations weekly and monthly as required.
- Approve airtime allowance requests every month, ensuring accuracy and timeliness.
- Engage key administrative leaders at the location and sublocation levels to secure buy-in and support for field operations.
- Prepare detailed reports and maintain a log of stakeholder engagements using the established engagement tracking system as needed.
- Maintain positive relationships with community leaders to ensure efficient resolution of escalated cases, including safeguarding and impersonation incidents.
- Continuously monitor and identify cultural, logistical, and operational risks and escalate them to the Field Manager as needed.
- Assess staff security risks specific to different areas in Migori County and update relevant documentation regularly.
- Maintain and update the risk matrix with new threats or trends, including internal leaks, and escalate appropriately.
- Continuously identify compelling impact stories and share them with the content team for use in communications.
- Support the Field Manager during visits from donors, journalists, and other external stakeholders when required.
- Bachelor's degree in Social Sciences, Development Studies, or a related field.
- At least 3 years of experience managing teams in the humanitarian or development sector.
- Proven track record in people management, especially in remote or resource-scarce settings.
- Strong analytical, problem-solving, and organizational skills.
- Proficient in data analysis and reporting tools (e.g., Excel, Google Sheets).
- Deep familiarity with Migori County, including local languages, customs, and terrain.
- High integrity, empathy, and alignment with GiveDirectly's values.
- Experience with digital data tools, community engagement, financial reconciliation, or social protection programs will be an added advantage.
- Excellent verbal and written communication skills.
- Fluency in the Dholuo language is a Must
- Exceptional ability to solve complex operational challenges in the field
- Positive attitude, strong work ethic, and team-player mentality
- Strong interest in being the engine of the day-to-day field work
- Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
- Strong relationship building skills and the ability to represent the organization effectively to external parties
- Analytical and technical skills, including intermediate proficiency with Microsoft Excel
- Alignment with