Client Success Manager (BPO) at Influx

Influx

  • Nairobi
  • Permanent
  • Full-time
  • 9 days ago
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded. This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.What We’re Looking For:
  • 3+ years in a client-facing or customer-service management role.
  • 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
  • Prior experience working in a B2B environment
  • Strong leadership, communication, and negotiation skills.
  • Ability to multitask and perform under pressure in a fast-paced environment.
  • Strategic thinker with experience in growth planning and service alignment.
  • Skilled in change management and driving process adoption.
  • Culturally competent with strong cross-cultural communication skills.
  • Proficient in Google Suite, Slack, and general computer usage.
  • Experience in e-commerce or BPO is a bonus.
  • Bachelor’s degree in Business, Communications, or a related field.
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