Manager, Maternity at Aga Khan University Hospital

• Leads the team in formulation, implementation and evaluation of annual goals and objectives in accordance with departmental and Hospital strategic objectives.
• Fosters pleasant working environment through motivational leadership style to enhance job satisfaction amongst the staff.
• Demonstrates effective counseling and coaching strategies in a diverse workforce setting
• Leads the team in development, implementation and review of policies, procedures, protocols, and care guidelines based on international standards
• Participates in the budget process and ensures unit based control of operational costs based on institutional targets
• Networks and collaborative with other stakeholders in patient care
• Participates in hospital activities as appropriate

• Ensures that the assigned unit meets regulatory and accreditation requirements.
• Continuously initiates innovative and evidence based strategies to improve quality of patient care
• Leads the team in evaluation of care and outcomes through Root Cause Analysis of incidences, Mortality and Morbidity discussions, and clinical indicators
• Employs effective change management strategies to support staff in enhancement of safe patient care
• Promotes nursing research and acts as a resource person for staff Leads the team in CQI projects, Clinical Care Program certification (CCPC) and ensures multidisciplinary participation

• Is responsible for the recruitment, selection, orientation and on- going training of the Nursing team
• Ensures staff acquire and maintain the relevant skills, knowledge and competencies appropriate for the unit
• Undertakes performance reviews of staff and develops action plans to ensure individual staff growth.
• Provides effective supervision to nursing staff, and utilizes learning opportunities for their development
• Ensures staff coverage and skill mix for safe and effective patient care
• Develops and implements nursing retention strategies to reduce turn-over of nursing staff

• Designs proactive and innovative ways to enhance customer satisfaction
• Monitors staff and client satisfaction with services in assigned unit and takes appropriate action to close gaps
• Respond to client complaints in a timely manner by solving the problem or alerting the relevant persons.
• Escalates client issues to the appropriate persons

• Registered Nurse with current licensure with the Nursing Council of Kenya
• Bachelor of Science Degree in Nursing (B.Sc. in Nursing)
• Minimum of 5 years clinical nursing experience in acute care hospital.
• Basic Life Support (BLS)
• Demonstrate expert knowledge and skills in area of responsibility
• Demonstrates leadership and management skills.
• Displays professionalism in all areas of work
• Effective communicator at both operational and interpersonal settings

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