Job Description :Job Title: Office Admin Operations AssistantLocation:NairobiDepartment: Operations & OngroundsReports to: Head of OperationsEmployment Type: Full-timeJob Summary:We are seeking a highly organized and proactive Operations Assistant to supportday-to-day operational coordination, inventory tracking, cleaning and laundryworkflows, and overall unit readiness. This role is essential in ensuring seamlesson-ground operations by coordinating with cleaning teams, managing inventory,and conducting regular inspections. The ideal candidate thrives in a fast-pacedenvironment, has a keen eye for detail, and ensures our units consistently meet highstandards.Key Responsibilities:1. Office & Inventory Management● Oversee daily office operations to maintain a well-structured and productivework environment.● Manage all inventory, procurement, and supplies, ensuring accurate trackingof all equipment.● Maintain an organized inventory tracker with categorized assets for easymonitoring.● Conduct regular stock reconciliations to match physical inventory withrecords.● Update stock levels, report low stock alerts or discrepancies, and coordinatetimely restocking.● Flag potential losses or damages for immediate action.● Keep the Operational Playbook up to date with SOPs for inventory and assethandling.2. Laundry & Cleaning Flow Coordination● Track and record laundry movement from units to laundry service and back.● Ensure timely coordination of cleaned linen/towels with the office andcleaning teams.● Monitor quality and quantity of laundered items.● Maintain up-to-date Excel records of laundry flow and linen usage across allunits.3. Cleaners’ Reporting & Scheduling● Collect daily cleaner reports and escalate any concerns to the OperationsLead.● Monitor repeated delays or inconsistencies in cleaner performance andaddress through proper reporting.4. Time & Task Management● Monitor cleaning timelines to ensure units are ready within the set turnaroundtime.● Flag and resolve any time inefficiencies or repeated delays.5. Unit Readiness & Inspections● Conduct detailed unit inspections to ensure quality standards are met.● Oversee unit readiness, ensuring all areas are cleaned and restocked withinthe required turnaround times.● Submit inspection reports and flag urgent issues for prompt follow-up (e.g.,repairs, linen shortages)● Prepare and share inspection reports with the Operations team.● Flag any maintenance, linen, or cleanliness concerns for immediate action6. Cross-functional Support● Provide support to the On-ground Operations and Reservations teams whenneeded.● Assist with guest readiness, emergency cleaning coordination, or last-minuteunit changes.● Respond promptly to guest-related cleaning or linen concerns bycoordinating quick solutions with the relevant teams.RequirementsQualifications & Skills:● Bachelor’s degree/ Diploma in Business Administration, or related areas.● 2+ years’ experience in operations, logistics, or hospitality supportrole.Experience in inventory management is a strong advantage.● Strong organizational and multitasking skills.● Strong Excel/Google Sheets skills for record-keeping and tracking.● Excellent communication and reporting abilities.● Ability to work flexible hours, including weekends and holidays.Key Competencies:● Attention to detail● Time management● Accountability● Team collaboration● Problem-solving● Adaptability
