Banker, Universal-Thika & Meru at Standard Bank Group

Standard Bank

  • Meru Thika, Kiambu County
  • Permanent
  • Full-time
  • 2 months ago
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g…Banker, Universal-Thika & MeruJob DescriptionTo take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative requirements.QualificationsType of Qualification: First Degree
Experience Required
  • 3-4 years
  • Relevant sales and service qualification and experience. Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Additional InformationBehavioural Competencies:
  • Convincing People
  • Developing Strategies
  • Establishing Rapport
  • Generating Ideas
  • Meeting Timescales
Technical Competencies:
  • Banking Process & Procedures
  • Client Acceptance & Review
  • Customer Understanding
  • Product Knowledge
  • Application & Submission Verification
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