Reservation Manager at Accor

• Lead and manage the Reservations team to ensure efficient handling of all room reservations in accordance with brand standards and service excellence.
• Maximize room revenue through accurate inventory control, yield management and optimal utilization of all distribution channels.
• Ensure correct loading and maintenance of rates, packages, restrictions and availability in all systems
• Work closely with Revenue Management on forecasting, pricing, demand analysis, risk & opportunities to forecast.
• Ensure rate integrity across all channels and conduct regular audits to maintain accuracy and parity.
• Support implementation of pricing and selling strategies as defined by the Revenue Management function.-
• Manage relationships with all partners, including extranet maintenance, content accuracy and participation in promotions as approved.
• Oversee group room blocks, allotments and cut-off dates in coordination with Sales and Events.
• Prepare and distribute daily, weekly and monthly reservation.
• Ensure high standards of guest communication, upselling and conversion of inquiries into confirmed bookings.
• Train, coach and develop the Reservations team, ensuring adherence to SOPs, brand standards and service culture.
• Ensure compliance with Accor systems, policies, procedures and data quality standards.
• Handle escalated guest concerns related to reservations and ensure timely resolution.
• Maintain confidentiality of all guest and company information

• Bachelor's degree or Diploma in Hospitality, Business, Finance or related field preferred.
• Minimum of three (3) years' experience in Reservations within a luxury or resort hotel environment.
• Strong knowledge of CRS, PMS and distribution systems.
• Proven ability to manage inventory, rates and channels with strong attention to detail.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities with the capacity to work under pressure and meet deadlines.
• High level of professionalism and service orientation.
• Previous leadership or supervisory experience in Reservations is preferred.

Jobs in Kenya