Faulu MFB – Universal Banker at Old Mutual Kenya

Kenya
Permanent
Full-time

1 month ago

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.Faulu MFB – Universal BankerWorking closely with the Business Growth & Development Manager the job holder will ensure implementation of sales & business growth strategies and at the same time ensure quality of the MSME book. He/she will identify business growth opportunities, acquire clients in area of jurisdiction, provide support first through Faulu Business Account opening, manage daily utilization towards future lending and build a sizeable portfolio in both deposits & MSME ensuring excellent client experience.KEY TASKS AND RESPONSIBILITIESKEY MEASURABLE GOALS

Achievement of quality portfolio to meet targets

3 % for above 30 days and nil for below 30 days * Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio

Client acquisition, increase rate of MSME loan uptake and relationship management.
Increase revenues through cross selling of other bank products e.g. sale of cheque books, mobile banking enrolment.
Active Deposit Mobilization to meet set targets.

KEY RESPONSIBILITIES

Proactively market and generate business through client recruitment, deposit mobilization and disbursement
Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships
Maintain up to date records of all customer visits for all customers
Cross sell all Faulu products and services to both existing and potential clients
Business growth initiatives including marketing activities, new business signups, new partnerships etc
Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations
Adhere to current procedures, processes, memos and circulars as may be issued from time to time
Provide ongoing support to Remote Sales Consultants to enhance their productivity and effectiveness
Address all customer queries within stipulated Service Level Agreements (SLAs)
Monitor the portfolio quality on a daily basis and proactively institute remedial actions
Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

SKILLS, KNOWLEDGE & COMPETENCIES

Business management skills
Credit management skills Supervisory skills
At least 4 years as a Universal Banker doing MSME loans
Lending hands-on experience of at least 3 years.

Competencies Required

Good communication
Interpersonal skills
Team leader/player

QUALIFICATIONS & EXPERIENCE

Business related degree from a recognized university

Professional Qualifications

Accounts Qualification Section 4 of CPAs

Additional Qualifications/Experience (Preferred, Not A Requirement)

Master's degree

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