Credit Control Assistant at Accor

• Assist in monitoring and following up on outstanding customer accounts in line with company credit policies.
• Prepare and send customer statements, reminders, and collection letters.
• Record and allocate customer payments to the appropriate accounts in the accounting system.

• Verify credit applications and maintain up-to-date records of customer credit information.
• Assist in the preparation of credit reports and risk assessments for new and existing customers.
• Support the review of customer credit limits and report any variances to the Credit Manager.

• Liaise with clients to resolve payment issues or disputes promptly and professionally.
• Maintain a follow-up schedule for overdue accounts, escalating persistent issues to the Credit Manager.
• Assist in preparing monthly aged debt reports.

• Reconcile customer accounts regularly to ensure accuracy of balances.
• Assist in producing weekly and monthly collection performance reports.
• Maintain accurate filing of all correspondence and documentation relating to credit control.

• Ensure all credit control activities comply with company policies and relevant regulations.
• Work closely with the Sales and Reservations teams to prevent credit issues before they arise.
• Support the Finance team during audits by providing necessary credit documentation.

• Diploma/Degree in Finance, Accounting, or a related field.
• 1-2 years' experience in credit control, accounts receivable, or finance administration (preferably in hospitality or service industry).
• Proficiency in MS Office (especially Excel) and accounting software (e.g., Opera, SAP, Sun Systems,sage).
• Knowledge of credit control principles and practices.

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