Head of Product and Marketing - Hemingways Expeditions

• Have primary responsibility for the selection, enhancement and development of a luxury product portfolio in line with Hemingways' values and vision.
• Source and continually refresh the best luxury safari experiences and properties as well as keep up to date with the practicalities of travelling on a luxury safari.
• Define a long-term supplier strategy. Continually analyse spend as well as benefits and returns whilst maintaining the integrity of quality products to clients.
• Develop source market intelligence and ‘best fit' product in line with agent market requirements.
• Build and maintain supplier relations to ensure Hemingways Expeditions and its clients benefit from the most favourable negotiated rates and the best luxury safari experiences.
• Provide product support and destination advice for the sales team on a day to day basis and provide regular training.
• Investigate and assist in resolving client feedback, product concerns and complaints.
• Manage the organisation of familiarisation, educational and product trips.
• Support the development of commercial pricing strategies.
• Continuously analyse and research competitors, market trends and industry news.

• In partnership with the Sales and Marketing Director, develop marketing plans and strategies for Hemingways Expeditions to drive brand awareness throughout key source markets.
• Represent Hemingways Expeditions at travel and tourism events to drive sales, brand recognition and growth opportunities.
• Demonstrate professional presentation skills at Industry Trade Shows, Sales Events and Networking functions.
• Manage & maintain marketing database.
• Ensure effective and efficient communication with clients at all times, including itinerary-building templates/ platforms.
• Manage all digital assets including social media and websites.
• Support international sales representative offices with marketing information.
• Ensure all correspondence, documentation, proposals and presentations are delivered accurately and timeously.

• At least 6 years' experience in luxury travel in Africa at least 3 of which should ideally have been in a Sales or Product role.
• Bachelor's degree in commerce preferred
• Extensive destination knowledge across East Africa
• Deep affection for East African safaris and be passionate about responsible travel.
• A creative mind open to new ideas and new ways of operating
• Excellent verbal and written communication skills
• Proficient PowerPoint presentations and excellent Excel skills.
• Strong negotiating skills
• Strategic planning skills
• Ability to build strong relationships

By Appointment Africa