Technical Service Specialist at Huresco Company Limited

Huresco Company Limited

  • Kenya
  • Permanent
  • Full-time
  • 2 months ago
Huresco Company Limited is Human resources consulting firm established in 2009 to partner with organizations and assist with the management of their human resources. To work with organizations in identifying their Human resources challenges and provide support through implementation of solutions to build their capabilities and success for the ever dynamic fu…Technical Service SpecialistJob Objective:
  • Act as the primary technical contact for customers, driving IMCD’s food product innovation through bench work, prototype development, and technical support at customer projects, demos, and industry events.
Key Responsibilities:
  • Customer Technical Support Provide formulation guidance and troubleshooting to customer R&D teams, driving business growth and meeting technical KPIs.
  • Sales & Project Pipeline – Collaborate with sales to identify and track key projects in SalesForce, ensuring strategic growth.
  • Laboratory Work Conduct and document lab trials translating customer needs into innovative solutions.
  • Technical Training – Deliver training sessions and seminars to customers and sales teams.
  • Documentation & Analysis – Create technical materials and effectively communicate lab findings to stakeholders.
  • Product Development – Develop prototype formulation library and ensure timely project completion.
  • Global Collaboration – Participate in international technical teams and build relationships with supplier experts.
  • Lab Management – Maintain equipment, housekeeping standards, and operational efficiency.
Qualifications
  • Bachelor of Science degree in Food Science or a related food industry discipline
  • 3-5 years’ experience in Food New Product Development
  • Strong formulation and food application expertise
  • Proficiency in digital tools such as Salesforce, Alchemy, or similar systems
  • Excellent communication skills with fluency in English
  • Customer-focused, collaborative, and commercially aware
  • Self-driven, innovative, and strategically minded
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